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nhed
Topic Author
Posts: 2
Joined: Tue Oct 18, 2016 10:37 pm

Roku2 Crashes on 30 seconds of PBS app video

Tue Oct 18, 2016 11:10 pm

While I submitted a report on some PBS webpage it didnt seem to have any ROku specifics - so I have doubts that its will get to the right place anytime soon

Reproducible 2/2 (once after fresh reboot), most recent 1:22 AM EST

Steps:
  • Start PBS app
  • Select 'Shows'
  • Select 'American Experience'
  • Select the 'Tesla' episode
  • Once video starts (post ad if ad plays),  player crashes (not just app) within few seconds
App:
  • 'PBS Video'
  • Version 2.3
  • build 24
Device:
  • Model: 3100X - Roku 2 XS
  • Serial: 13A18K044275
  • Software version: 72.0, build 4100-02
  • Net Connection: Ethernet (wired)
  • A/V output - Analog
 
mc510
Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Re: Roku2 Crashes on 30 seconds of PBS app video

Wed Oct 19, 2016 11:18 am

Same problem (and same 2XS with 7.2). I reported to PBS and got a reply that they are aware that some Roku users are having problems; no suggestion that a fix is in the works. Reported also to Roku and was advised to do a factory reset on my device; haven't done that yet due to the hassle of reactivating all of my apps.
 
pkufeldt
Posts: 1
Joined: Sun Nov 20, 2016 4:13 pm

Re: Roku2 Crashes on 30 seconds of PBS app video

Sun Nov 20, 2016 4:16 pm

Same problem here.  Roku crashing after 30s of PBS video. Reproducible 5 out of 5 times.
Steps:
  • Start PBS app
  • Select 'Shows'
  • Select 'A Chef's Life'
  • Select the Season 4 Episode 8 All Sunchoked Up
  • Once video starts (post ad; ad always plays),  roku player crashes (not just app) within few seconds
App:
  • 'PBS Video'
  • Version 2.4
  • build 44
Device:
  • Model: 3100X - Roku 2 XS
  • Software version: 72.0, build 4100-02
  • Net Connection: Ethernet (wired)
  • A/V output - HDMI
 
Pompey
Posts: 267
Joined: Mon Oct 17, 2011 4:24 pm
Location: New York, NY

Re: Roku2 Crashes on 30 seconds of PBS app video

Mon Nov 21, 2016 3:35 pm

I have a 2 XS (3100X) running the latest version 7.5 build 4099 and am still having issues.
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
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RokuDale
Roku Engineering
Posts: 2065
Joined: Wed Aug 19, 2009 10:59 am

Re: Roku2 Crashes on 30 seconds of PBS app video

Tue Nov 29, 2016 6:22 pm

Anyone seeing these problems on any other device besides Roku-2 XS?
 
User avatar
knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku2 Crashes on 30 seconds of PBS app video

Wed Nov 30, 2016 6:49 am

HD and LT not causing the unit to crash but audio continues while it goes back to PBS loading screen -- odd behavior
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
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RokuDale
Roku Engineering
Posts: 2065
Joined: Wed Aug 19, 2009 10:59 am

Re: Roku2 Crashes on 30 seconds of PBS app video

Fri Dec 02, 2016 5:44 pm

For those having this problem with pbs videos, try putting the video into your watchlist. Then exit and reenter pbs and play directly from your watchlist. See if this helps. It will use less memory then if you navigate to [shows] then to another category, and then browse around to find a video to find.
rokudale
 
mc510
Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Re: Roku2 Crashes on 30 seconds of PBS app video

Mon Dec 05, 2016 9:02 pm

RokuDale wrote:
For those having this problem with pbs videos, try putting the video into your watchlist. Then exit and reenter pbs and play directly from your watchlist. See if this helps. It will use less memory then if you navigate to [shows] then to another category, and then browse around to find a video to find.
rokudale

Thanks Dale, I will give that a try ... but what an inconvenient workaround, for an app that is already incredibly inconvenient and clunky.  Can Roku please coach the PBS app developer on how to fix this problem?
 
User avatar
RokuDale
Roku Engineering
Posts: 2065
Joined: Wed Aug 19, 2009 10:59 am

Re: Roku2 Crashes on 30 seconds of PBS app video

Mon Dec 05, 2016 10:59 pm

Your frustration with PBS on the Roku-2 is heard.
Another workaround is to only play the videos from the initial screen.
Or you might be able to play them from the search screen.

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