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gtmtnbiker
Topic Author
Posts: 5
Joined: Mon Dec 05, 2016 11:27 am

PBS channel - only shows loading circle

Mon Dec 05, 2016 11:42 am

Is anyone else having issues with the PBS app?  I don't have any issues with any other app on my Roku 3 that I got on Black Friday.  When I start the PBS app, I get the loading circle which spins forever.  I've tried removing/add the channel to no avail. I also used the Roku at a friend's house who has a different ISP.  Same issue.

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Sirgoodframes
Posts: 2
Joined: Tue Dec 06, 2016 5:41 pm

Re: PBS channel - only shows loading circle

Tue Dec 06, 2016 5:46 pm

Same thing here. It never loads or brings up the activation window. Just the circle....That's why I'm here. Had to join yet another forum with more passwords and usernames and blah, blah, blah. Is anything being done or should I just delete the channel?
 
mc510
Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Re: PBS channel - only shows loading circle

Tue Dec 06, 2016 10:24 pm

The PBS Roku app is a POS and there are many threads here about problems, but I don't recall that this one has come up yet. Only thought that I can offer is to submit a trouble ticket to PBS here... select "Request Assistance," then it will let you specify "Problem with app." 
 
Pbergamo
Posts: 1
Joined: Tue Jan 03, 2017 9:04 pm

Re: PBS channel - only shows loading circle

Tue Jan 03, 2017 9:07 pm

Same here, loading indicator
Is Roku monitoring this and pushing PBS to fix?
 
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RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: PBS channel - only shows loading circle

Tue Jan 03, 2017 10:12 pm

Settings > System > About:  Roku model #, firmware version and build number.

Thanks
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
klrbacke
Posts: 1
Joined: Sat Jan 07, 2017 7:44 am

Re: PBS channel - only shows loading circle

Sat Jan 07, 2017 7:48 am

I have been having the same issue for days as well 
Model 4210X-Roku 2
Version 7.5.0 built 4099-04
 
micewillplay
Posts: 1
Joined: Sat Jan 07, 2017 8:19 am

Re: PBS channel - only shows loading circle

Sat Jan 07, 2017 9:00 am

I'm having the same problem; here's my info:

Model: 4200X-Roku 3

Software version 7.5.0 build 4099-04
 
gtmtnbiker
Topic Author
Posts: 5
Joined: Mon Dec 05, 2016 11:27 am

Re: PBS channel - only shows loading circle

Wed Jan 11, 2017 8:42 pm

mc510 wrote:
The PBS Roku app is a POS and there are many threads here about problems, but I don't recall that this one has come up yet. Only thought that I can offer is to submit a trouble ticket to PBS here... select "Request Assistance," then it will let you specify "Problem with app." 

Thanks for the suggestion. I did submit a ticket but their support is also a POS.  Not much of a response via email.  Seems like I'll have to get on the phone with them again.
To the Roku guy, I have the 4230X - Roku 3.
Version 7.5.0 build 4099-04
 
gtmtnbiker
Topic Author
Posts: 5
Joined: Mon Dec 05, 2016 11:27 am

Re: PBS channel - only shows loading circle

Wed Jan 11, 2017 8:46 pm

I should also mention that it has been almost 2 months since I've gotten the Roku 3 and the PBS app has yet to work for me.  The Amazon app works great though.
 
danrhodes
Posts: 28
Joined: Tue Jan 10, 2017 12:23 pm

Re: PBS channel - only shows loading circle

Wed Jan 11, 2017 8:56 pm

I did that for me last night, exited and entered again and it worked.
 
gtmtnbiker
Topic Author
Posts: 5
Joined: Mon Dec 05, 2016 11:27 am

Re: PBS channel - only shows loading circle

Fri Jan 13, 2017 12:06 pm

I contacted PBS support again this morning and they said that the problem is on Roku's side.  They're waiting for Roku to push out a firmware fix.  They said that they're unable to reproduce the issue.

Feel like I'm stuck in the middle and unable to get help/resolution from anyone. 
 
gtmtnbiker
Topic Author
Posts: 5
Joined: Mon Dec 05, 2016 11:27 am

Re: PBS channel - only shows loading circle

Mon Jan 23, 2017 6:26 pm

Bump. Roku Support, do you have any thoughts on this?
 
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RokuDale
Roku Engineering
Posts: 2065
Joined: Wed Aug 19, 2009 10:59 am

Re: PBS channel - only shows loading circle

Tue Jan 24, 2017 8:47 pm

The PBS app works best if you launch the video from the PBS startup screen, or not to far from it. Clicking on an icon that dives deeper into the PBS app, descending into the hierarchy causes more resources to be consumed. If you find a video, place it in your watchlist, exit PBS, and go back in to your watchlist and watch the video from there.
 
mc510
Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Re: PBS channel - only shows loading circle

Wed Jan 25, 2017 5:36 pm

RokuDale wrote:
The PBS app works best if you launch the video from the PBS startup screen, or not to far from it. Clicking on an icon that dives deeper into the PBS app, descending into the hierarchy causes more resources to be consumed. If you find a video, place it in your watchlist, exit PBS, and go back in to your watchlist and watch the video from there.

But I think OP is saying that the spinning circle is the first thing that comes up in the app, and it never progresses beyond that.
 
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RokuDale
Roku Engineering
Posts: 2065
Joined: Wed Aug 19, 2009 10:59 am

Re: PBS channel - only shows loading circle

Thu Jan 26, 2017 4:28 am

Ah you are right, i didn't read the OP's  post carefully enough.that is a different issue.  i see bug already reported here.
rokudale

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