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DubTaylor
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Re: Got blocked by @RokuPlayer

Tue Dec 20, 2016 10:39 pm

KenJackson wrote:
I'm shocked by two things.

One, the lack of sympathy for someone that wants to continue to use his Roku with a CRT TV.  Sure it's old, but if it satisfies, why discard it?

Two, I'm really shocked that any company would use Twitter for service requests.

Can't argue with that logic - particularly the latter.
 
twiceover
Posts: 1175
Joined: Wed Dec 11, 2013 12:49 pm

Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 7:23 am

KenJackson wrote:
I'm shocked by two things.

One, the lack of sympathy for someone that wants to continue to use his Roku with a CRT TV.  Sure it's old, but if it satisfies, why discard it?

Two, I'm really shocked that any company would use Twitter for service requests.

He *can* continue using *a* roku on his TV, just not the one he wants to use.  The Roku1 or the express+ has the olde tyme composite connectors he needs.
You don't have to use Twitter to contact Roku.
 
Schmye Bubbula
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Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 7:51 am

^ Smeeked again: If you had actually read my tweets, you would have seen Roku's settlement offer to me of a free Express+... right after I had just got through saying that, among other insufficiencies, the Express+ lacks the mission-critical 5 GHz Wi-Fi for apartment complex dwellers hammered with 2.4 GHz interference. Additionally, you didn't read earlier in this thread listing all my prior efforts to contact Roku — that were met with utter silence.

Really, you guys, my tweets that came across as a barrage in one reading didn't present that impact when posted piecemeal (after a month's non-response by Roku) only once every business weekday, and, if I do say so myself, were quite polite in light of the egregious evasion of customer support. I wan't trying to troll or harass; I was only desperately trying to get a rise out of somebody as a last resort. They could have answered after the very first "URGENT" tweet. It wouldn't have killed them to pick-up the phone for a five-minute call down to engineering to inquire about this, and relay back an explanation. And I'll bet that some product manager who made the decision in the first place **still** doesn't know about all the Roku customers it screwed-over. (And no, when I said "thousands" it is **not** actually more like "dozens": one company alone — never mind all the others — couldn't stay in business with only "dozens" of sales! https://www.amazon.com/HDMI-3RCA-Compos ... B00ZQ38HRO )
– –
Roku 3 (4200) purchased for $22.93 on clearance at Office Depot > Bleiden HDMI-to-Composite converter > old 4:3 CRT TV (now in another room, as I have acquired a modern LCD flat screen TV, March 2017)

R.I.P. Roku XD|S (2100), Feb 2011–Apr 2016
 
twiceover
Posts: 1175
Joined: Wed Dec 11, 2013 12:49 pm

Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 8:05 am

Get a house?

I'm not going to read 2 months worth of text messages.
 
AeroR1
Posts: 112
Joined: Sat Nov 13, 2010 9:38 pm

Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 8:55 am

Do you work?  do you value your time?  how much do you think your time is worth?  

use that number, multiply it by the amount of time you spent messaging roku, then add any 3rd party peripherals you bought to try to get it to work on your old tv and i bet you could of purchased a few lcd screens of any size.  they are $100+ for god sake.  

thats a better ROI than wasting your keyboard keys on twitter and here.
 
MacysBruce
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Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 11:13 am

Schmye Bubbula wrote:
^ Smeeked again. And you obviously didn't carefully read, and thus didn't grasp the significance, of my tweets, the gross negligence on Roku customer service's part that led up to them, and the prior repeated nonfeasance in the links I posted. I daresay that if your associates treated your customers the way Roku has treated (or, more precisely, didn't) treat me, then you presumably would have summarily dismissed them.


Nope. Exactly the opposite. I will not tolerate mistreatment of my associates when they're on my floor. Even if that associate is wrong, it does not give the "customer" the right to be abusive in any situation. Therefore, if a "customer" is abusive, I get rid of said "customer" and then counsel the associate. Abusive people do not have money that is green enough for my registers.

Your thread on Twitter was just that...abusive. You were obviously ignored as you were deemed unable to be satisfied...and bluntly, a jerk.

I believe a song was written about this...

"Just a spoonful of sugar helps the medicine go down..."
I will bring home anyone or anything I choose...including a one eyed Episcopalian kangaroo, if that happens to be my kinky inclination!
 
trekkeriii
** Valued Community Member **
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Joined: Wed Dec 12, 2012 4:10 am

Re: Got blocked by @RokuPlayer

Wed Dec 21, 2016 12:54 pm

Schmye Bubbula wrote:
 (And no, when I said "thousands" it is **not** actually more like "dozens": one company alone — never mind all the others — couldn't stay in business with only "dozens" of sales! https://www.amazon.com/HDMI-3RCA-Compos ... B00ZQ38HRO )

You keep saying we don't read your tweets, you're not understanding our argument either. Most of the thousands of people with old TVs (I would say majority don't understand the differences you mention with 5 GHz versus 2.4 GHz wifi) either will get a Roku compatible with the old RCA cables or upgrade their TV as the prices to upgrade to a 32 inch LED TV with HDMI is not that high anymore. Then there's the people that do understand the problem and accept it. There is where we get the "dozens" number. You're just assuming the "Thousands" of people with CRT TVs are in your same situation. Nope you just showed a graph of people with CRT TVs, not people that want to get a Roku 3 (or higher end model) with an HDMI to DVI converter and use it on a CRT TV. 

Yes, I read your tweets, I skimmed over the repeat posts, but looked at the different ones. I saw what you said, I still believe you were out of line. If you were that argumentative in a retail store in real life, you would have been escorted out by the stores security. Again the line that likely got you banned on Twitter is when you mentioned "Hacking my Roku" in that last cartoon post. Roku frowns on hacking their devices and talking about it, hence the ban. 

Roku does not comment on future updates to anyone and when features are getting added. Usually only people that get updates are Beta testers and there's NDAs in place to prevent leaks of changes to Roku firmware. So, you're hounding Roku to treat you differently. As they really don't want to promise things and then have to back off. They did say they would take a couple weeks to "looking at it" and not "fix it" which there is a difference. So my suggestion to you is to move on and use a different product if you're so dissatisfied with Roku, be patient and wait for the next Firmware update (I am guessing it won't happen until 7.6 at this point, which likely won't happen until March 2017), get a new TV, or get a Roku Express+. If none of those options are good for you, then the problem lies with you at this point.
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Schmye Bubbula
Topic Author
Posts: 578
Joined: Wed Feb 02, 2011 2:09 pm

Re: Got blocked by @RokuPlayer

Thu Dec 22, 2016 6:26 am

You guys are disingenuous and shamelessly rationalizing, not kidding anybody — except possibly yourselves.
– –
Roku 3 (4200) purchased for $22.93 on clearance at Office Depot > Bleiden HDMI-to-Composite converter > old 4:3 CRT TV (now in another room, as I have acquired a modern LCD flat screen TV, March 2017)

R.I.P. Roku XD|S (2100), Feb 2011–Apr 2016
 
twiceover
Posts: 1175
Joined: Wed Dec 11, 2013 12:49 pm

Re: Got blocked by @RokuPlayer

Thu Dec 22, 2016 7:45 am

Schmye Bubbula wrote:
You guys are disingenuous and shamelessly rationalizing, not kidding anybody — except possibly yourselves.

I may be disingenuous, even snarky and completely sarcastic.  But I am not rationalizing shamelessly.  I take GREAT shame in my rationalizing.
 
mikebdoss
** Valued Community Member **
Posts: 4967
Joined: Mon Oct 25, 2010 12:52 am

Re: Got blocked by @RokuPlayer

Thu Dec 22, 2016 9:35 am

Schmye Bubbula wrote:
You guys are disingenuous and shamelessly rationalizing, not kidding anybody — except possibly yourselves.

When EVERYONE disagrees with you, the problem might not be with everyone...

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