A couple of weeks ago I got a new Roku3 as a Christmas gift. It was given early so I could enjoy the Christmas specials. Well the day I got it I noticed that it reverted its firmware to 5.2 (or something like that I know it was 5.x) from the 7.x I had upgraded it to. I noticed it when Netflix or Amazon refused to work. Although, other channels still did. That prompted me to go looking around and found the firmware reverted. I updated it again. But then I noticed it reverted again. At first I thought it was reverting after a power loss. So I contacted support, they asked for serial number etc etc. And the problem which I had already mentioned but did so again.
They asked what retailer and I told them it was via a credit card points reward system, not a normal retailer. I mentioned this several times. It seems to be a hardware issue and I was asked for my address for a replacement. I hadn't heard anything for a few days and I assumed a replacement was sent.
Today I get a email saying that upon seeing that the fault only happened 10 days after activation that I needed to take it back to my retailer.
Umm, hello? I had mentioned it was not a retailer. This is not a method I can return things to. And it was a gift. The kicker is, if I had waited a month before reporting the issue, I would have been taken care of. Instead the buck was passed as the saying goes. Wish I had asked for a Amazon Fire Stick. :/ It works at least but I think I will get something else later on, format this, and give it to goodwill making a point to avoid Roku in the future. A shame as the channel selection is second to none. But I don't want to keep updating this thing every time I want to use it.