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rockou
Topic Author
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Ongoing problems after the 7.5.1  4095-29 update

Fri Jan 13, 2017 3:49 pm

I figured I'd make a new thread so the Roku personnel could clearly find some ongoing problems after the latest update without wading through a lot of other stuff.
Please make sure if you post to include your equipment and or settings to help them maybe troubleshoot and for others to understand what is going on and possibly be able to make suggestions and help.

1. I am still getting a pop or chirp in audio when watching something on my Roku Ultra, it happens randomly. Roku is set to auto HDMI out and Roku is hooked to the receiver in my sig which is capable of DD+ via HDMI cable

2. The only other issue I see after 7.5.1  4095-29 is that sometimes Netflix won't engage HDR unless I reload Netflix. 4K will work fine, just HDR won't kick in when it should. The Samsung TV I have will have a banner appear at the top every time an HDR signal is being fed to it is how I know when it isn't working properly. After reloading Netflix it plays HDR fine.. until this happens again making me reload Netflix again.
For example I go into Netlix app then start playing Marco Polo which shows the HDR title logo. It will play but no HDR banner shows up at the top of my tv screen and I can clearly see it isn't as bright as when it's in HDR mode. I then go into the Netflix app settings and click reload then try to play Marco Polo again and then it goes into HDR, it is bright and the banner on my tv comes up proclaiming it is receiving an HDR signal.
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
 
netnothing
Posts: 76
Joined: Sat Dec 31, 2016 2:27 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Fri Jan 13, 2017 5:00 pm

I also get the chirps in Netflix, Amazon and Vudu so far. Seems completely random.

-Kevin
 
Buzzsaw
Posts: 78
Joined: Tue Oct 11, 2016 1:11 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Fri Jan 13, 2017 9:49 pm

Yes, I get the popping, clicking and chirping as well.... also... the Netflix issue with 4K/HDR not showing up after the Roku Ultra wakes up from sleep......
STILL an issue since product into back in November.......gezzz...come on ROKU
Roku Ultra
Samsung UN65JS8500 (4K/HDR)
DirecTV HR54-500
Yamaha RX-A770 Aventage AVR

Room 2:
Sony KD43X720E
ROKU 4
Yamaha RX-V679 AVR
 
rockou
Topic Author
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 5:07 am

Buzzsaw are you having the problem where you go into Netflix and none of the 4k UHD movies or shows are labeled as such? For example if you go into Netflix is Marco Polo labeled as HDR in the info or is Fuller House labeled as 4k UltraHD? That problem where you had to reload Netflix for the labeling to be correct and for them to play as labeled was solved for me in 7.5.1.

Or are they labeled like that but just not playing in 4k or HDR?
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
 
Krelldoggy
Posts: 5
Joined: Fri Dec 30, 2016 7:11 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 8:57 am

I get garbled output from the optical out on my Ultra when I set it to Dolby 5.1 to my Sonos Playbar. Apple TV and my cable box can feed 5.1 to the Playbar no problem. Right now it just looks like I wasted money getting the Ultra.
 
dkeller
Posts: 3
Joined: Sat Jan 14, 2017 10:15 am

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 10:23 am

I am having audio sync problem in Plex with DTS streams on 7.5.1 version.  Rolled back to 7.2.2 and audio back in sync. Hope it get fixed soon, before Roku disables downgrades to 7.2.2.
 
Nebo1ss
Posts: 210
Joined: Tue Dec 08, 2015 11:01 am
Location: London, England

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 11:09 am

I have been one of the lucky ones who have not seen the majority of issues reported on here. However, since the latest update I am also getting the poping sounds
 and also volume level variation while using the system. The poping sounds are not specific to any application i have seen it on Amazon and also while watching  my movies on Plex.
 
Buzzsaw
Posts: 78
Joined: Tue Oct 11, 2016 1:11 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 3:04 pm

Hi Rockou.
The Programs are not labeled as 4K or HDR.
As you know...there are 2 types...Those that say "HDR" which are of course, 4K and those labeled "Ultra HD/4K which are 4K but not HDR.
The programs are simply listed as "HD" after waking from sleep and before restarting Netflix from the Netflix "get help" section.
After restarting, the correct 4K and HDR labels reappear...

SAME ISSUE has been there since product launch back in November...  : = (
Roku Ultra
Samsung UN65JS8500 (4K/HDR)
DirecTV HR54-500
Yamaha RX-A770 Aventage AVR

Room 2:
Sony KD43X720E
ROKU 4
Yamaha RX-V679 AVR
 
rockou
Topic Author
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 4:23 pm

Ahh ok thanks for clarifying. That issue was solved for me when the first 7.5.1 update came out. Netflix always shows either Ultra HD or HDR for me now but sometimes HDR won't actually come on when it is supposed to.
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
 
JohnBoy1
Posts: 32
Joined: Sun Jan 03, 2016 5:25 am

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 4:30 pm

I get chirping on vudu,netflix.etc...Ultra>denon>Sony
 
markhph
Posts: 1
Joined: Sat Jan 14, 2017 4:21 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 4:35 pm

Anyone having network connectivity failure after this 7.5.1 update?  

My Roku Premier + model no longer could connect to any network, wireless or wired.  Home page works, but no channels.  Went to Settings->Network and Roku box would not establish a Wired or Wireless connection.  (Yes, I did unplug the wired ethernet when attempting Wireless).  Either network connection attempt resulted in Error Code 14.50 (when failing to connect by wireless) or Error Code 13.50 (when failing to connect by wired).  It would start the connection attempt but would not get past the 3-check marks when attempting to establish a network connection.  Only the first green check-box next to "connected to wireless [or wired] network" appeared.  Spinning circle next to "connected to local network" until time out response with above error codes.

All the trouble-shooting tips didn't solve problem.  Even resort the "Factory Reset", but exact same problem at network connection.  This Roku Premier + worked exactly until 7.5.1 update.  The update seemed to have "bricked" the box for network connections.  Went to friend's house with box.  Same problem there.

Fortunately, I had an 5-year old Roku still around and have replaced the Premier + with it until remedied.
 
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atc98092
Posts: 3890
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 5:09 pm

Buzzsaw wrote:
Hi Rockou.
The Programs are not labeled as 4K or HDR.
As you know...there are 2 types...Those that say "HDR" which are of course, 4K and those labeled "Ultra HD/4K which are 4K but not HDR.
The programs are simply listed as "HD" after waking from sleep and before restarting Netflix from the Netflix "get help" section.
After restarting, the correct 4K and HDR labels reappear...

SAME ISSUE has been there since product launch back in November...  : = (

Be aware that Netflix has a limited number of 1080 videos with HDR. I've been advised of one anime title, and that there might be a few others. Just because you see the HDR label doesn't confirm the title is 4K.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
rockou
Topic Author
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 5:22 pm

I haven't seen any 1080P HDR selections can you please list some?
If you are talking about the animated Knights of Sidonia then that is in 4k HDR. The HDR label does mean 4k and HDR

Before I switched my Yamaha receiver to mode 1, I would get 1080 in Roku menus and in Netflix although HDR would still work. Whoever said Netflix was in 1080 with HDR is probably having a similar issue.
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
 
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atc98092
Posts: 3890
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 6:45 pm

I was always of the opinion that HDR meant 4K, but others have said otherwise. Since Netflix removed the debug menu that displayed actual resolution during playback we have no method to determine exactly what resolution is being streamed. The Roku is upconverting everything to 2160 so that's all the display will show.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
rockou
Topic Author
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Re: Ongoing problems after the 7.5.1  4095-29 update

Sat Jan 14, 2017 8:29 pm

I'd be very curious to see links to where these people are putting out that bogus information.
The HDR label on Netflix simply means 4k HDR.
Before the Netflix app was changed to not be able to see the streaming info I was able to play HDR titles and did see the streaming info showed 4k res. I never saw a 1080P HDR indication.
Please supply a link to where these people are discussing 1080P HDR on Netflix.
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI

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