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mc510
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Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Amazon Prime captions out of sync?

Sat Jan 14, 2017 10:53 pm

Just tried using the captions on the Amazon Prime app for the first time, and found that they're about three seconds behind the audio track. Is there a trick to getting them synced up?

(Roku 2 XS on Roku OS 7.5, if that matters)
 
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mikeyts
Posts: 2146
Joined: Sat Mar 05, 2011 1:59 pm

Re: Amazon Prime captions out of sync?

Sun Jan 15, 2017 5:16 pm

It's always helpful to cite the title(s) that you're playing when you see a problem like this.  I see some of what you're talking about when watching Love and Friendship but not when I tried 3 or 4 other things.  I see the same delay when playing that title in the Amazon app on this smart TV and the app on TiVo Bolt, so I suspect that it's an encoding problem.
 
mc510
Topic Author
Posts: 110
Joined: Thu Jan 09, 2014 5:30 pm

Re: Amazon Prime captions out of sync?

Sun Jan 15, 2017 8:11 pm

As a matter of fact, I experienced this when watching Love and Friendship. What a coincidence!  Apparently it's pretty widespread across all of the platforms, so you're probably right that it's a problem with Amazon's encoding or server or something.  Irritating!
 
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mikeyts
Posts: 2146
Joined: Sat Mar 05, 2011 1:59 pm

Re: Amazon Prime captions out of sync?

Sun Jan 15, 2017 8:48 pm

The captions on the film Lucy on VUDU are horribly out of sync in the app on Roku and this smart TV, but not out of sync in the app on TiVo so I don't know what's going on with that.

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