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nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

M1001 forgets Wifi network key

Wed Feb 01, 2012 6:46 am

My M1001 (software 3.0.44) works perfectly within my Wifi-home network, but: If the device hat been disconnected from the power supply, it obviously forgets the network key and fails to connect again to the Wifi-router. There's nothing else for it but to insert again the network key.
The strange thing is: If I then cut and directly reconnect the power supply again, the device is getting connected to the rooter without any problem.
The only explanation I have for this: The network key must be stored in a kind of volatile memory so that the information is getting lost after a while. But why can the soundbridge remember other information like language, country etc.? Does anybody know this problem? Is it a general one or a question of setup?

Thanks!
nebski
 
dupondt
Posts: 1653
Joined: Sun Aug 19, 2007 6:46 am
Location: Germany, European Union

Re: M1001 forgets Wifi network key

Wed Feb 01, 2012 7:11 am

Hi nebski,

welcome to the forums.

If the device hat been disconnected from the power supply, it obviously forgets the network key and fails to connect again to the Wifi-router.

One reason for this behaviour might be that you powered off the SoundBridge without letting it settle down in stand-by for at least 10 seconds.

Greetings
dupondt
SoundBridge M1001 and M1000 • Clint L1 (retired) • DNT IP-dio (retired)
Google Chromecast • Amazon Fire TV • Amazon Echo and Echo Dot
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Wed Feb 01, 2012 4:06 pm

Thanks a lot for the quick answer, dupondt - sounds logical - I will check this right now.

Cheers
nebski
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Fri Feb 03, 2012 2:37 am

Hi again,
I have checked this and kept the device for more than 10 seconds in standby mode before I cut off the power supply. But: I had to realize that this strange behaviour (forgetting the network key) only depends on the time the soundbridge had been cut off and not on the time the device had been in standby mode before.

Any new ideas or input for this?

Thanks a lot!
nebski
 
jjaf
Posts: 709
Joined: Thu Sep 18, 2008 5:49 am
Location: Epping Forest (bordering London), UK

Re: M1001 forgets Wifi network key

Fri Feb 03, 2012 10:44 am

it obviously forgets the network key


What is the evidence for it being the obvious reason. Failing to connect could be down to other reasons, e.g. poor quality signal, power supply failing; have you eliminated these?
R1000, M400, M1001
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Tue Feb 07, 2012 2:34 am

No, quality signal, power supply etc. everything perfect. Other devices (also an older pinnacle soundbridge) are connected perfectly and immediately. Only my ROKU Soundbridge - although it always finds the right router - has to be booted 1 or 2 times again before he finally starts network configuration.

Cheers
nebski
 
jjaf
Posts: 709
Joined: Thu Sep 18, 2008 5:49 am
Location: Epping Forest (bordering London), UK

Re: M1001 forgets Wifi network key

Tue Feb 07, 2012 3:53 pm

Assuming the Roku unit you mentioned is also an M1001, swap the location of the 2 units but not the power supplies (so the PSUs end up being swapped).

(P.S. to Roku moderator, please ignore my reporting of the above as a bad post, an unintentional result of reporting too many spammers on these forums.)
R1000, M400, M1001
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Fri Feb 10, 2012 5:53 am

O.K. Done: But no change!!

So the Problem is still not solved so I try now to describe it a bit more precisely:

The device is connected to the router via WLAN and works perfectly. Then I disconnect the device from power supply - and connect it again.

Now there are 2 possibilites:
1. If I connect it again whithin a few minutes (device still warm): No problem: The soundbridge finds the router, remembers the network key and connects via WLAN
2. If I wait longer (device already cold), the M1001 still finds the router but fails to build up a connection with it. (Connection via LAN: no Problem!)

So who can help me with this - please!?

Thanks
nebski
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Sun Feb 12, 2012 9:21 am

thanks, that sounds good - but up to now I have not found any possibiliy to switch IP from dhcp to static address....If at all possible: Where do I find it?

nebski
 
amdb7
Posts: 95
Joined: Fri Nov 09, 2007 3:27 am

Re: M1001 forgets Wifi network key

Sun Feb 12, 2012 9:28 am

Here are the instructions on switching to static IP:

http://soundbridge.roku.com/support/static_ip.php
 
nebski
Topic Author
Posts: 7
Joined: Wed Feb 01, 2012 6:31 am

Re: M1001 forgets Wifi network key

Tue Feb 14, 2012 4:06 am

O.K. - I managed to switch to static IP.- But no improvement in the described behaviour, sorry...

nebski
 
jjaf
Posts: 709
Joined: Thu Sep 18, 2008 5:49 am
Location: Epping Forest (bordering London), UK

Re: M1001 forgets Wifi network key

Tue Feb 14, 2012 8:29 am

You could try a reset to factory defaults (warning, you will lose your local presets).

Or accept that you have a unit not behaving quite right but thankfully still working otherwise, and leave it powered on as the designers intended.
R1000, M400, M1001

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