Your Digital Media Has Never Looked So Good

 
fyb3roptik
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Posts: 13
Joined: Thu Jun 13, 2013 6:23 pm

Roku Ad Network

Tue May 02, 2017 1:39 pm

I have a published channel that is showing Pre-roll ads. I am wanting to know WHERE can I find out the ad info? How can I see how much money it is generating? What kind of ads are showing? Any kind of Ad performance data? 

No one is answering my emails. How do you expect us to use your stuff if we cannot see how well or not well it is monetizing our channels.
 
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RokuNB
Posts: 254
Joined: Fri Mar 31, 2017 2:22 pm

Re: Roku Ad Network

Tue May 02, 2017 11:58 pm

I believe currently the ad performance reporting per publisher is limited but AdOps should be able to set you up with a daily report of the number of ads served and give approx. idea of the CPM.

Who are you emailing and is not answering?
 
fyb3roptik
Topic Author
Posts: 13
Joined: Thu Jun 13, 2013 6:23 pm

Re: Roku Ad Network

Wed May 03, 2017 7:57 am

jcarter@roku.com was the only email I could find. Customer support was not returning emails
 
fyb3roptik
Topic Author
Posts: 13
Joined: Thu Jun 13, 2013 6:23 pm

Re: Roku Ad Network

Mon May 08, 2017 11:33 am

Any updates here? Is there anyone from Roku that I can email or chat with that can get me some sort of way to view ad revenue? Also where can I find an account with the money generated so I can see how much I have generated?

Thanks
 
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RokuNB
Posts: 254
Joined: Fri Mar 31, 2017 2:22 pm

Re: Roku Ad Network

Mon May 08, 2017 2:17 pm

Try emailing "adsupport" at roku.com, give it a few days. Let us know how it went?
 
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RokuTomC
Posts: 59
Joined: Wed May 18, 2016 2:59 am

Re: Roku Ad Network

Tue May 09, 2017 8:33 am

Sorry for your struggles getting ahold of someone. Roku can set up a report that will be emailed to you that will include daily impression activity for all of your channels. In order to receive impression stats please email rokuadops@roku.com with your name, list of all of the public advertising enabled channels you own, the email(s) to receive reporting and the frequency of reporting (daily, weekly or monthly).

For more information about ad revenue and reporting, visit our Publisher Advertising FAQ: https://roku.app.box.com/s/qh3f76hqx1cfdxa621gzsw6g136fclz1
 
fyb3roptik
Topic Author
Posts: 13
Joined: Thu Jun 13, 2013 6:23 pm

Re: Roku Ad Network

Fri May 19, 2017 12:45 pm

Thank you. I have filled everything out. I hope to hear back soon as I am already playing ads on the channel. This info would be super helpful in the documentation!!!! 

Thanks!
 
mosafer
Posts: 47
Joined: Tue Feb 21, 2017 1:19 pm

Re: Roku Ad Network

Sat May 20, 2017 11:53 am

I sent 2 emails to rokuadops@roku.com. one last month and two weeks ago. No response so far. I'm still waiting...
 
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RokuNB
Posts: 254
Joined: Fri Mar 31, 2017 2:22 pm

Re: Roku Ad Network

Sat May 20, 2017 2:13 pm

mosafer wrote:
I sent 2 emails to rokuadops@roku.com. one last month and two weeks ago. No response so far. I'm still waiting...

Try emailing "adsupport" at roku.com - that one i think goes into the ticketing system, which makes handling more predictable
 
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donp88
Posts: 13
Joined: Tue May 16, 2017 5:45 pm

Re: Roku Ad Network

Sun May 21, 2017 9:06 am

You can contact Karl Andersson at kandersson @roku.com with your information and he will be able to set up a report for you.  He is very good at responding to emails and you should hear back from him within 1 - 3 business days.

A little bit more information on RAF ads:

Currently there is no dashboard to see ad performance on the Roku website, but Karl can set you up to receive automatic reports to your email. Just let him know how often you would like to receive these reports (daily, weekly, monthly, etc).
 
The minimum threshold to receive payout is $100, quarterly. 

Thanks,
Don
Public Roku Channels:
"headphnz", "BrickVideo TV", "Maggie Baugh","Mikalyn Hay","Jaclyn Lovey"
 
fyb3roptik
Topic Author
Posts: 13
Joined: Thu Jun 13, 2013 6:23 pm

Re: Roku Ad Network

Tue May 23, 2017 8:53 am

My channel is getting 2.5 Million views per month, so you would think they would respond in a timely manner because that is a decent amount of ad revenue. I will reach out yet again and see if someone responds. So far this has been a terrible customer service experience.
 
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RokuNB
Posts: 254
Joined: Fri Mar 31, 2017 2:22 pm

Re: Roku Ad Network

Tue May 23, 2017 11:32 am

fyb3roptik wrote:
My channel is getting 2.5 Million views per month, so you would think they would respond in a timely manner because that is a decent amount of ad revenue. I will reach out yet again and see if someone responds. So far this has been a terrible customer service experience.

That is very respectable. Please excuse the growing pains of our booming ad business. If you haven't followed my advice above - please email "adsupport" at roku.com - that one goes into the ticketing system, which makes handling more predictable. PM me contact info so i can look it up in case extra help is needed.
 
mosafer
Posts: 47
Joined: Tue Feb 21, 2017 1:19 pm

Re: Roku Ad Network

Tue May 30, 2017 2:53 pm

RokuNB wrote:
mosafer wrote:
I sent 2 emails to rokuadops@roku.com. one last month and two weeks ago. No response so far. I'm still waiting...

Try emailing "adsupport" at roku.com - that one i think goes into the ticketing system, which makes handling more predictable

I sent an email same day you replied to me. (10 days ago) I got the ticket but there is no answer after that. Do I have to wait more?

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