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attilascreative
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Has Vimeo Pro ever billed you for excessive bandwidth?

Wed Jun 14, 2017 12:07 pm

A while ago, a VimeoPro rep told me that you get unlimited bandwidth when using their Vimeo player but if bandwidth reaches a certain level outside the player, i.e. Roku, that additional bandwidth fees are calculated and charged on a case by case basis. He couldn't give me an example, nor tell me the rate, nor tell me the bandwidth cap outside the player.
Has this happened to anyone?
One of my channels currently streams about 6TB of data per month and was considering switching to VimeoPro. Does anyone use Vimeo that transmits this much data and if so, did they charge you anything extra?
From Vimeo Pro FAQ: You’ll never encounter surprise charges for overages, so long as you’re using our gorgeous player.
 
rremde
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Wed Jul 12, 2017 12:48 pm

Well, we just got an email from Vimeo to "discuss a long term arrangement" - obviously they want to talk bandwidth charges, so I'll update here.
 
bettendomain
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Sun Sep 24, 2017 11:26 am

Will you please update us? I have been looking for an answer to this question the past 2 days, nobody could give me a clear one. I could benefit from your experience. So how did the arrangement with vimeo go?
 
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rovidx_media
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Mon Sep 25, 2017 9:48 am

How much traffic are you pushing?    I did 1.6 million views one month and never got so much as an email from Vimeo.   I've never heard of such a thing, and I didn't see anything in their TOS relating to overage charges.  I'm very curious as well if this is an issue.
Use Wordpress to power your Roku Direct Publisher -> https://rovidx.com
 
rremde
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Fri Sep 29, 2017 8:44 am

Sorry for the delay - we just got this sorted with Vimeo.  

First of all, they have been absolute peaches to work with.  They are great, and not unreasonable at all.  Our use was VERY high - we're running feature films, and have a library of approximately 2000 films, and running 5 channels.  The cost per GB was reasonable (flat fee based on average use per month) - cheaper than S3 and a lot of other players out there, but more expensive than we could source elsewhere. Since our content is ad supported, we're pushing pennies across the table, and small differences are important, so we'll be hosting elsewhere.  We came up with a plan to transition off of Vimeo in an agreed upon timeframe to transition our traffic off of their system.  We're still going to keep the Pro membership as a backup, should our new CDN experience a server failure/outage, and Vimeo was fine with that.  I want to stress that they've been VERY reasonable to work with.  They stated on several occasions that they're not interested in shutting us off suddenly, or holding our feet to the fire - and they were good to their word.

attilascreative wrote:
...
One of my channels currently streams about 6TB of data per month and was considering switching to VimeoPro. Does anyone use Vimeo that transmits this much data and if so, did they charge you anything extra?
From Vimeo Pro FAQ: You’ll never encounter surprise charges for overages, so long as you’re using our gorgeous player.

Yep - you'll get an email.  But, depending on your CDN, it may be a decent deal, particularly given the convenience of the Dropbox API, and their automatic transcoding, and the ease of using their playlists. They also limit the number of API calls per hour, so using them will depend upon how much activity you have. I'd rather not post specifics publicly, as I don't know what their costs are, or what cost range they're offering users.  If you have more detailed questions, feel free to PM me.
 
attilascreative
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Wed Oct 25, 2017 11:05 am

rremde wrote:
Sorry for the delay - we just got this sorted with Vimeo.  

Thanks so much for sharing your experience. That helps a lot.
 
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rovidx_media
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Tue Oct 31, 2017 9:04 am

rremde wrote:
 They are great, and not unreasonable at all.  Our use was VERY high - we're running feature films, and have a library of approximately 2000 films, and running 5 channels.  The cost per GB was reasonable (flat fee based on average use per month) - cheaper than S3 and a lot of other players out there, but more expensive than we could source elsewhere. 

I'm glad they were reasonable with you.    I just got my email this morning, and they want $1000/month.   We only served 115k views in the last 30 days (which is a fraction of when we opened, as we were getting over a million views per month).
So for us, it would be cheaper to host on S3 w/ CloudFront. 
Use Wordpress to power your Roku Direct Publisher -> https://rovidx.com
 
rremde
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Re: Has Vimeo Pro ever billed you for excessive bandwidth?

Tue Oct 31, 2017 9:28 am

rovidx_media wrote:

I'm glad they were reasonable with you.    I just got my email this morning, and they want $1000/month.   We only served 115k views in the last 30 days (which is a fraction of when we opened, as we were getting over a million views per month).
So for us, it would be cheaper to host on S3 w/ CloudFront. 

The key is bandwidth. First, go look at the info on the films you're hosting on Vimeo, and take a look at the file sizes - if you're using their recommended bitrates, your filesizes are HUGE.  (We stream at about 10-20% of their recommended bitrate, and the results look fine).  Next, get them on the phone and talk with them, and ask how many TB you're streaming per month.  They don't have that metric available in their dashboard, but they're happy to provide that info to you if you ask.
If you don't need their CMS, or their system to generate XML for you, there are folks like Universal CDN and Highwinds that can offer much lower streaming prices.
Keep in mind that Vimeo and others like them don't own their own servers - so they're at the mercy of their CDN when it comes to price, and if they're being honest with me (and I have no reason to believe otherwise - I've worked with them since they started, and have a good relationship with many of the folks in the organization), they haven't negotiated hard enough with their CDN.

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