Your Digital Media Has Never Looked So Good

 
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bbrouse
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Posts: 72
Joined: Mon Apr 11, 2011 10:48 am

audioTrack and availableAudioTracks never populate

Fri Aug 11, 2017 7:15 am

We're working on adding some analytics about how users are viewing our content. We want to record the audio language that users are selecting on our videos as we provide English and Spanish tracks in our smoothstreams. It appears that the audioTrack and availableAudioTrack fields on the video node are always empty string; they start out empty on initialization and never change even if the audio track is changed. This doesn't feel like expected behavior.

I saw another user on the forums had the same problem and was directed to email roku directly back in March. I thought i'd give the forums one more shot before I emailed roku as well.
 
User avatar
bbrouse
Topic Author
Posts: 72
Joined: Mon Apr 11, 2011 10:48 am

Re: audioTrack and availableAudioTracks never populate

Thu Sep 21, 2017 1:52 pm

For anyone else who stumbles on this issue I received this feedback from RokuCo:


We've identified this issue as a firmware bug and at its current prioritization, it set to be fixed in our Spring release. Let me know if I can help with anything else.



So looks like we'll have to wait a few months to be able to track a user's audio track selections.

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