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slingxshot
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Posts: 28
Joined: Tue Jul 14, 2015 8:58 am

Uploading Package while app is in Approval/Submission Process

Tue Nov 14, 2017 3:30 pm

I was wondering, what happens. Do they look at the latest package uploaded? Does it delay anything?

Thanks!
 
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squirreltown
Posts: 747
Joined: Sun Apr 21, 2013 2:20 pm

Re: Uploading Package while app is in Approval/Submission Process

Tue Nov 14, 2017 4:51 pm

I've done this with no problems. Of course you used to be able to watch the installs and see if it had been loaded on another account yet, but thanks to Roku, now you can't.
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destruk
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Joined: Sat Dec 18, 2010 4:58 pm

Re: Uploading Package while app is in Approval/Submission Process

Tue Nov 14, 2017 5:36 pm

When the package is actually in the testing queue, you want to be absolutely sure to notify them you uploaded a new package ASAP.  Also be sure to change the version number in the manifest or somewhere like an About screen.  Many times they have kicked back bug feedback on the older revision submission and not the current for me.  They also don't have to re-test every bug filed from a previous kickback - usually only two or three and they add to those and kick it back again with the old bugs listed as not fixed when they didn't re-test them.  And keep in mind, Roku's QA has some users in the Ukraine with what seems to be dialup access.  So if your app doesn't load in 3 seconds in the Ukraine....be sure to keep perspective on their test environment and distance from the rest of the world.
 
slingxshot
Topic Author
Posts: 28
Joined: Tue Jul 14, 2015 8:58 am

Re: Uploading Package while app is in Approval/Submission Process

Wed Nov 15, 2017 9:58 am

Ukraine... dial up...  this is a big difference with Apple Approval process, my Apple TV app was approved in a day...
 
cocotower
Posts: 12
Joined: Fri Sep 22, 2017 8:26 pm

Re: Uploading Package while app is in Approval/Submission Process

Fri Nov 17, 2017 7:52 pm

Wrong destruk, when you upload a package, you go into a test queue.  It just doesn't sit there waiting on you to contact them afterwards.
  
 
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destruk
Posts: 2504
Joined: Sat Dec 18, 2010 4:58 pm

Re: Uploading Package while app is in Approval/Submission Process

Sat Nov 18, 2017 5:46 pm

Of course it goes into the test queue.  However, partners@roku.com and our account rep has always told us if it's in the test queue and you upload multiple packages before it finishes QA they want to be told, or they could miss the updated version(s) - many many times we have been reminded that so we just do it as a typical course to avoid the problem.

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