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renojim
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2017 Q3 ad revenue

Wed Dec 06, 2017 1:37 pm

Has anyone received their 2017 Q3 ad revenue payment?  I haven't and I'd say it's pretty late.  My original contract states payment within 45 days, but I know they've pushed that back to 60 for later contracts.  Just wondering if anyone has heard anything.

-JT

Edit: I meant Q3; the quarter that ended September 30th. I edited my post.
Last edited by renojim on Fri Dec 08, 2017 1:22 am, edited 1 time in total.
 
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rovidx_media
Posts: 34
Joined: Mon Apr 24, 2017 4:03 pm

Re: 2017 Q2 ad revenue

Wed Dec 06, 2017 6:16 pm

I was just getting ready to post about this...

If you are considering running an Ad Supported channel with Roku Ads beware, they basically screwed us over.

In August we launched an ad-supported channel that did really well.   In fact, it did so well that we had to sign a custom deal with Vimeo because we were burning 30 times their allowed limit.

We assumed that our Ad payments would be out in October (like the subscription payments).  When they didn't show up we asked and were told:

Ad payments are made quarterly and sent out 60 days after the end of quarter for partners who reached the $100 minimum threshold.  The payments for Q3 should go out around November 30th.

We get the daily impression report so I know they owe us well over the "$100 minimum" but the 30th came and went with no money.    I contacted Partner Success (who is usually good with answers) and this is the BS I got in response:

Regarding Ads:  We have been integrating new systems, and are working hard to resolve payment delays. Our goal is to establish a system in which all payments are distributed with accuracy, and in a timely manner. Future questions about advertising revenue may be directed to **********.

When I replied "That is not an answer", I was told they have no estimate and added the Publisher Ad Services to my ticket.   Since then I've heard nothing.

There isn't much we can do at this point, so we are exploring our options on how to proceed. 
Last edited by rovidx_media on Wed Dec 06, 2017 9:08 pm, edited 3 times in total.
Use Wordpress to power your Roku Direct Publisher -> https://rovidx.com
 
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donp88
Posts: 20
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Re: 2017 Q2 ad revenue

Wed Dec 06, 2017 7:03 pm

Add me to the list too.

I have had ads running since the beginning of Direct Publisher and still have seen no payment although I see plenty of evidence in my weekly report that I should be seeing some revenue kickbacks.  I get the same runaround BS with every email I send, but does no good. 

Until Roku can figure out how to pay out as described in their "contract", I would avoid using it.

I'm just curious if their wallet was getting fatter with each ad that I served on my channel?
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renojim
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Re: 2017 Q2 ad revenue

Wed Dec 06, 2017 10:40 pm

I'm glad to see I'm not alone. I'm willing to cut them a little slack. If they claim they are "integrating new systems", then maybe things will improve. Believe me, it has gotten better, although I know nothing about the Direct Publisher stuff. My biggest beef all along has been that we developers are completely in the dark about the whole process. If they know the payments are going to be late, why not send out some emails or, at the very least, make a post here? I know not all developers would see it, but a lot would and they've made similar posts about other payment delays/issues in the past.

-JT
 
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rovidx_media
Posts: 34
Joined: Mon Apr 24, 2017 4:03 pm

Re: 2017 Q2 ad revenue

Thu Dec 07, 2017 12:33 am

renojim wrote:
If they know the payments are going to be late, why not send out some emails or, at the very least, make a post here?  I know not all developers would see it, but a lot would and they've made similar posts about other payment delays/issues in the past.

My thoughts as well.   And the fact we have no idea of when these new systems will be implemented.   If I have to wait a few weeks, so be it, but if I have to wait 6 months, that is way outside of our budget restraints.   Had I known this was such a mess I would have kept focusing on the subscription model.
Use Wordpress to power your Roku Direct Publisher -> https://rovidx.com
 
mosafer
Posts: 52
Joined: Tue Feb 21, 2017 1:19 pm

Re: 2017 Q2 ad revenue

Thu Dec 07, 2017 10:20 am

Same here. I got 2nd quarter but I'm still waiting for the 3rd one. I contacted Roku desk, got same answer and I'm still waiting...
 
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rovidx_media
Posts: 34
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Re: 2017 Q2 ad revenue

Thu Dec 07, 2017 3:21 pm

I got a response today.   Payments have cleared AP and should be out in the next few days (as long as you're over the $100 minimum).
Use Wordpress to power your Roku Direct Publisher -> https://rovidx.com

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