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adamkaz
Channel Surfer
‎01-22-2018 01:18 PM

Account issues

I got a notification that our email address was changed this morning to our email address with a string of random characters concatenated to the end of it. Luckily the password stayed the same so I was able to log in and fix it.  (And change our password)

It was an invalid email address though, so I don't know how it could have been changed to this.

Also, the "payment info" page seems to have defaulted to an "un-enrolled" state. This is the same on other developer accounts I manage. Is everyone experiencing this issue?
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RokuNB
Roku Guru
‎01-26-2018 10:01 AM

Re: Account issues

Please PM me info on the dev.account for which email got jumbled, as well as other accounts that got unbilled, so our support guys can have a look.
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renojim
Community Streaming Expert
‎01-26-2018 12:28 PM

Re: Account issues

I meant to respond to this after I checked what happens when I click on the "Payment Information" link. It looks like I'm not enrolled as well. We'll see if I get my payment for December in the next few days.

-JT

P.S - I wanted to copy and paste the "Payment Information" link, but you can't right click on the link without activating the link. Another Developer Site Pain.
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Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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