Your Digital Media Has Never Looked So Good

 
Hobson Media
Topic Author
Posts: 7
Joined: Fri Nov 30, 2018 2:21 pm

Thumbnail Problem

Fri Nov 30, 2018 10:10 pm

What am I doing wrong in the JSON Feed that causes my thumbnail to just be color bars? I copied the code as directed, pasted it into a new browser window and it looks fine...but on the channel it's just bars. Sigh...long day of frustration!

Here's the JSON...line 723 is the thumbnail causing the grief. 

Screen cap


Help!?
 
destruk
Posts: 2599
Joined: Sat Dec 18, 2010 4:58 pm

Re: Thumbnail Problem

Sat Dec 01, 2018 12:53 pm

Color bars is what shows up when I load "https://i.vimeocdn.com/video/742941601.jpg?r=pad" in a browser.
 
Hobson Media
Topic Author
Posts: 7
Joined: Fri Nov 30, 2018 2:21 pm

Re: Thumbnail Problem

Sat Dec 01, 2018 1:17 pm

I think adding the dimensions to the code did the trick. Not sure why, but Roku seems to want the sizing info included. Thanks for taking a look!
 
destruk
Posts: 2599
Joined: Sat Dec 18, 2010 4:58 pm

Re: Thumbnail Problem

Sat Dec 01, 2018 1:31 pm

It could be displaying a cached copy of the image.  You would want to purge the cache on your CDN and/or do a hard reboot of the roku with the power plug.  Also with lots of content it will load up faster if the graphics are already the size required, instead of making the roku device resize them to fit.

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