Your Digital Media Has Never Looked So Good

 
taylorcw
Topic Author
Posts: 37
Joined: Mon Jan 18, 2016 7:41 pm

Unable to remove Private Channel

Mon Jan 21, 2019 7:24 pm

Figured this would be the best place to post this potential Roku OS 9 bug.

We have a published channel ( https://channelstore.roku.com/details/133629/ ) and a few users had installed a Pre-published version using the private channel code. ( https://my.roku.com/account/add?channel=LJCCCK )

The problem is users can't remove the private channel now that it's been approved/published. In the past, after publishing, the private channel would disappear. Now, we get an error, screenshot below.

Anyone seen this before? Seems it may have just started with OS 9. It used to work in the past.

Thanks

Image
 
StevenEsq2
Posts: 11
Joined: Wed Jan 23, 2019 8:32 pm

Re: Unable to remove Private Channel

Mon Jan 28, 2019 10:17 am

We are getting reports of a similar thing since January 17.   Customers cannot purchase a new subscription for a private channel nor remove the app for the private channel when the subscription does not process.  Tech support refuses to help because they say they don't support anything related to non-certified channels.

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