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shess
Topic Author
Posts: 11
Joined: Sat Sep 09, 2017 9:55 pm

"Video error code: -3" trying to play PlayReady dash stream

Tue Apr 30, 2019 12:18 am

Hello,

I'm having difficulty playing a PlayReady encrypted stream with a dash manifest.  This stream works elsewhere, but I can't figure out what is going wrong on Roku, and the error message is extremely vague:
Video error code: -3 Msg: An unexpected problem (but not server timeout or HTTP error) has been detected.


The setup is very straight forward:
  contentNode.url = m.videoUrl
  contentNode.Title = m.VideoDetails.Title
  contentNode.KeySystem = "playready"
  contentNode.streamFormat = "dash"
  contentNode.encodingType = "PlayReadyLicenseAcquisitionUrl"
  contentNode.encodingKey = m.drmKeyUrl


The encodingKey variable is set to the PlayReady license acquisition URL.  (ExpressPlay)

This does not work in the Roku stream tester, either.

Is there any way to get more info about the actual error?  I've tried everything I can think of, any hints or info is extremely appreciated.

Thanks!
 
gomad
Posts: 57
Joined: Wed Nov 29, 2017 4:07 am

Re: "Video error code: -3" trying to play PlayReady dash stream

Wed May 08, 2019 3:32 am

from their docs:

Make sure that the init segment is under 4KB in size.DASH playback failures appear to be caused by the DASH init segment being too large, in 8.1 the init segment needs to be under 4KB in size.
 
shess
Topic Author
Posts: 11
Joined: Sat Sep 09, 2017 9:55 pm

Re: "Video error code: -3" trying to play PlayReady dash stream

Mon May 20, 2019 6:58 pm

Hello and thanks for the reply!

Unfortunately, our init segments max out to less than 2kb.  We've tried everything we can think of with a stream that works on other platforms, but no luck.  Any further thoughts are also greatly appreciated.
 
jasonjustman
Posts: 3
Joined: Tue Jul 09, 2019 7:41 am

Re: "Video error code: -3" trying to play PlayReady dash stream

Tue Jul 09, 2019 7:58 am

Please see my post regarding CENC PR+WV defaultIV size values that are supported with PR2.5-3 (8 bytes only):

https://forums.roku.com/viewtopic.php?f=34&t=116388&p=649340#p649340

j

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