Your Digital Media Has Never Looked So Good

 
steco
Topic Author
Posts: 33
Joined: Mon Aug 25, 2014 6:49 am

New Update and m3u8 streams

Wed Jan 14, 2015 4:11 am

Hi

Roku did an update this morning and now my private channel that streams abc news and other sites doesn't work anymore.

Some streams work others don't that were working before,

What happens is it shows loading and then the whole roku freezes and reboots.

My simplevideo xml feed looks as follows

<title> ABC NEWS</title>
<contentId>10001</contentId>
<contentType>Talk</contentType>
<contentQuality>SD</contentQuality>
<streamFormat>hls</streamFormat>
<media>
<streamQuality>SD</streamQuality>
<streamBitrate>1200</streamBitrate>
<streamUrl>http://abclive.abcnews.com/i/abc_live4@136330/index_1200_av-b.m3u8</streamUrl>
</media>
<synopsis>News</synopsis>
<genres>News</genres>
<runtime>1260</runtime>

Any ideas?
 
malort
Posts: 57
Joined: Tue Jul 15, 2014 11:49 am

Re: New Update and m3u8 streams

Wed Jan 14, 2015 5:23 am

Can you test with an MP4 stream, instead of HLS? Also curious if the Roku model is a Roku 2 XS, as I have experienced the same thing, but it's only reproduced here when using roScreens.
 
steco
Topic Author
Posts: 33
Joined: Mon Aug 25, 2014 6:49 am

Re: New Update and m3u8 streams

Wed Jan 14, 2015 5:51 am

Hi malort

mp4 streams working fine and some m3u8 hls streams working fine but others aren't working. they were working until the new roku update last night
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 2:18 pm

I also have the same issue. Since the upgrade last night. All are users have issues playing certain feeds in HLS. I am talking about over 4 thousand users we have in our private channels.
I have already forwarded the necessary information to Joel at roku. Just wanted to let you know you are not alone and this VERSION 6.1 Build 5517 has started the issue because all Previous roku versions are working just fine.
I have tested on ROKU 3 with new version which causes freezes and reboots and tested with ROKU STICK with version prior to 5517 and it works like a charm. All our users prior to 5517 not having any issues.
I hope roku put out a new update. I am sure more and more people will start posting in the forum.
I am asking Roku to expedite this process.
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 2:20 pm

I forgot to mention that VOD section of our private channels that utilizes the MP4 plays with no issue. Certain HLS files causes crash and some work just fine. The link to those HLS files already forwarded to JOEL at ROKU to investigate.
 
steco
Topic Author
Posts: 33
Joined: Mon Aug 25, 2014 6:49 am

Re: New Update and m3u8 streams

Wed Jan 14, 2015 2:53 pm

Thank you for clearing this up and taking the necessary steps davidmajors.
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 3:32 pm

My findings shows that New Version 6.1 Build 5517 has issues with certain HLS Streams that instead of loading the stream, It causes crash and reboot. I have some other HLS streams that play fine. As Satco posted on ABC News feed same the HLS causes crash. I have similar feed from VEVO channels that also causes crash. At first I thought maybe the Transcoders have issues. I have gone through thousand lines of codes and settings since last night and found the issue is not from the Private Channel app nor from any Transcoders or settings. Just for some weird reason the NEW 5517 Build has become picky on certain HLS playback and if it doesnt like it, then crash is the first roku's choice.
We have no issue playing back any file in MP4 and works like a charm. Only Certain HLS stream. As mentioned the Sample HLS links already forwarded to Joel at ROKU. I hope I get a quick resolution to this as many of our users are experiencing this issue and some have returned their Roku Boxes and exchanged with new one not knowing there is nothing wrong with their ROKU box. As soon as they installed their new roku box and roku received the new update Version 6.1 Build 5517 same thing started all over again. I told users not to do anything such as resest since this issue is firmware related. I hope Roku either revert back to prior 5517 until the issue is fixed or put out a new update so everyone can download the new fix.
 
enmaca
Posts: 1
Joined: Wed Jan 14, 2015 4:40 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 5:24 pm

The problem as i find last night roku firmware doesnt support anymore urls in the piece part of the m3u8 file

#EXTINF:10.000,
http://abclive.abcnews.com/i/abc_live4@ ... b.ts?sd=10
#EXTINF:10.000,
http://abclive.abcnews.com/i/abc_live4@ ... b.ts?sd=10


(http/https) that type of urls causes roku to crash that is annoying!

But if you make your stream pieces relative to the m3u8 file the stream works ok.
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 6:04 pm

Well that doesnt make any sense. All M3U8 files do start with HTTP. I outputs the same way i send the HLS files to Iphone/Ipad, Roku and other IPTV Devices. They all work fine except Roku. Roku should fix this issue as more and more people can not go back and re purchase the servers/encoders. Will If that was the case some one from roku support would have immediately could tell us that was the case. I am sure this issue will be fixed as we are talking about a lot of servers/encoders that outputs in HLS. Prior to the update M3U8 files all was needed to playback the stream on ROKU. Now causes crash. Remember that if roku didnt want to support the format, It didnt have to crash or freeze. It could pup up a message saying such format is no longer supported which I dont think is the case because we are talking many users that are using the M3U8 with or without variations in their URL. Lets keep our hopes up and fingers crossed that Joel overcome this issue.
 
User avatar
Komag
Posts: 748
Joined: Fri Aug 22, 2014 3:42 am

Re: New Update and m3u8 streams

Wed Jan 14, 2015 8:17 pm

davidmajors wrote:
Remember that if roku didnt want to support the format, It didnt have to crash or freeze. It could pup up a message saying such format is no longer supported...


Well now that's just being fatuous, obviously they didn't decide to cause crashes or were just lazy, but rather this is a bug that will be addressed, so hold your horses and rest easy for a bit 8)
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 10:16 pm

I found the answer to the issue. Just change the way HLS is representing itself and it works like a charm.
 
User avatar
RokuJoel
Posts: 1758
Joined: Mon Nov 14, 2011 5:22 pm

Re: New Update and m3u8 streams

Wed Jan 14, 2015 11:10 pm

What do you mean?

- Joel
 
steco
Topic Author
Posts: 33
Joined: Mon Aug 25, 2014 6:49 am

Re: New Update and m3u8 streams

Thu Jan 15, 2015 2:24 am

Hi davidmajors

can you give me an example of you mean by changing the hls is representing itself.
 
User avatar
RokuJoel
Posts: 1758
Joined: Mon Nov 14, 2011 5:22 pm

Re: New Update and m3u8 streams

Thu Jan 15, 2015 11:43 am

Please, all folks reporting an issue with HLS streaming - the URL's that I passed on to our video engineer last night are not causing any problems. He is testing on a Roku3. Can each of you having a problem dropbox me a link, via private message, a .zip file of a channel that reproduces your issue?

My best guess is that this issue may have something to do with metadata in the array you are passing of video information, since the streams themselves don't cause reboots on the 6.1 firmware release.

- Joel
 
davidmajors
Posts: 13
Joined: Sun Nov 06, 2011 5:14 pm

Re: New Update and m3u8 streams

Thu Jan 15, 2015 4:08 pm

Just re-wrap the meta data and your issue will be fixed with BUILD 5517. Please see my next posting on the next page.
Last edited by davidmajors on Thu Jan 15, 2015 4:53 pm, edited 1 time in total.

Who is online

Users browsing this forum: No registered users and 2 guests