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GFL
Topic Author
Posts: 5
Joined: Fri Apr 01, 2011 5:43 pm

Waiting a month: who can tell me when my channel will be up?

Sun May 10, 2015 8:56 pm

I submitted a small change to my website in April. I have heard nothing from Roku.

There is no email noted on the website to ask questions of. How do I find out when the bug fix will get pushed? Why does it take a month to push a bug fix?
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Waiting a month: who can tell me when my channel will be

Mon May 11, 2015 11:02 am

GFL wrote:
I submitted a small change to my website in April. I have heard nothing from Roku.
There is no email noted on the website to ask questions of.

    billing[@)roku.com bot wrote:
    ...
    If you have any questions about the status of your channel and more than a week has passed without hearing from us, please don't hesitate to contact us at developer(@}roku.com

GFL wrote:
How do I find out when the bug fix will get pushed?

Mostly through divination, it seems :mrgreen:

Hmm, you know what will be great? If RokuCo would add a "position in queue" number to the "Package Submission" screen, then one would be able to take educated guess as to when their turn is coming.

In other words it will be like waiting in line in those places (DMV?) where you have to take-a-number and while you don't know what exactly they are doing behind the counter, can get wait cues from which number is being called. Or like in the better phone or chat support system where it tells you "Please wait until an agent is available. You are 23rd person in line". While it doesn't promise exactly when your case is due, such system gives one a general idea or how progress goes and manages their expectations.
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marcelo.cabral
Posts: 377
Joined: Tue Mar 20, 2012 8:53 am

Re: Waiting a month: who can tell me when my channel will be

Tue May 12, 2015 10:17 pm

EnTerr wrote:
Hmm, you know what will be great? If RokuCo would add a "position in queue" number to the "Package Submission" screen, then one would be able to take educated guess as to when their turn is coming.

In other words it will be like waiting in line in those places (DMV?) where you have to take-a-number and while you don't know what exactly they are doing behind the counter, can get wait cues from which number is being called. Or like in the better phone or chat support system where it tells you "Please wait until an agent is available. You are 23rd person in line". While it doesn't promise exactly when your case is due, such system gives one a general idea or how progress goes and manages their expectations.


Great idea Enterr! I give my vote for that too!
 
Ace
Posts: 28
Joined: Tue Jan 20, 2015 9:14 am

Re: Waiting a month: who can tell me when my channel will be

Wed May 13, 2015 11:28 am

That would rule! The wait is super long! I was told I was 88 in the que! Well since I was told that over 100 new channels are in the store. But not mine? So I guess the Roku Screensavers do not count as a channel! Because there are a lot of them.

This man was told his would be reviewed the week of April 20th. He just NOW got in the public store!! viewtopic.php?f=34&t=85979

So I am figuring I won't be in until July! I submitted my channel March 15th.
 
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RokuJoel
Posts: 1758
Joined: Mon Nov 14, 2011 5:22 pm

Re: Waiting a month: who can tell me when my channel will be

Wed May 13, 2015 4:23 pm

There are about 12 ahead of your B-Movie channel now.

- Joel

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