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bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

EMERGENCY: Revert to old version of app

Sat May 23, 2015 9:38 am

We have an update that deployed that has a nasty bug in it and we need to revert it ASAP. Does anyone have a # for Roku or a way I can do this? It's one of our most popular channels and it makes streaming virtually impossible.
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: EMERGENCY: Revert to old version of app

Sat May 23, 2015 11:27 am

If it's a private channel, just upload and publish the old version.
If it's a public one, methinks you are S.O.L. over the weekend*. Use one of the emails you were corresponding with during channel review.

(*) Apple does not provide weekend/holiday support either
 
bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Re: EMERGENCY: Revert to old version of app

Mon May 25, 2015 3:35 pm

I had emailed developer@roku.com and get a response a 3-4 hours later and got the problem resolved. Thank you Roku for being available when needed.
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: EMERGENCY: Revert to old version of app

Mon May 25, 2015 4:07 pm

Very nice of them indeed - kudos!

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