I certainly wish it was impossible!

Fortunately (at least that's how I see it), since the basic situation ought to be impossible, it must be an internal software bug of how the Roku handles the remote, and thus it should be fixable via a software/firmware update.

Unfortunately, I don't have a whole lot of faith that will ever happen, because I don't get the feeling Roku is very committed to being a solid gaming platform, which is where this occasional missed key release problem matters most.

EnTerr wrote:

@BradC, does it have to be in B/S app?

AWESOME Point EnTerr.

I was assuming it would, and that there was probably something wrong with my code.


But after farting with the remote for 5 minutes, I was just able to get it to happen on the main roku screen. Yaaaaay.

it's scrolling indefinitely now, as I type (with both hands obviously) and my remote is lying beside me with no buttons pressed.


Wooooo. I'm not crazy. I can't say how it happens, but this absolutely happens and it's not in my head. I almost want to take a video to prove it but it's 1am and I guess for me watching those icons go by is enough to make me happy I'm not insane.

BradC wrote:

I was just able to get it to happen on the main roku screen. Yaaaaay.

it's scrolling indefinitely now, as I type (with both hands obviously) and my remote is lying beside me with no buttons pressed.

... watching those icons go by is enough to make me happy I'm not insane.

THAT is the point we should stress to Roku, that this can happen to their main interface, making Roku seem buggy to EVERYONE who uses it, so they should fix this!

I made a nice video.

I put music on it, because why not.


https://youtu.be/cG9bIOFrtBY


I was able to get this to happen a couple more times, scrolling the other way too. I may try it on other roku players as well, but I'm goint to sleep now.

BradC, did you reproduce this with an IR remote or RF?

--Mark

NewManLiving wrote:

Huh, that's an interesting one. It could be either because of change of what "Roku by Roku" app ECP-sends has changed - or it might be a change in the firmware too. How does my "old faithful" remote app (https://itunes.apple.com/us/app/remote- ... d438407178) behave with your channel? That is if you are about iOS. If both apps (mis)behave the same, we blame it on the firmware (or your channel ). If they differ - it may be the app.

I will try yours out and see. However, the application responds as expected with all remotes and with the old ROKU app. So I do not see where the channel code is even the issue but I'll look at that again . A simple print statement reveals the extra set of commands as received when the icon is released. This is what I'm am concerned with

Nice remote app ! Works perfect, better than the remote itself - And there is no extra set of commands sent to the device. So the problem is apparently with the new Roku App. Just tested the new ROKU app again and the problem still exists.
So since only the new ROKU app is exhibiting the problem and no other app or remote, then probably is more likely the app itself

RokuMarkn wrote:

BradC, did you reproduce this with an IR remote or RF?

--Mark

IR remote, whatever one is in the video, the one that came with the TCL roku TV.

I'll try to reproduce it on other players later using their IR remotes, I've only noticed it on the tv so far, but that's really the main one I use so that makes sense.


I also don't have a rock solid test case, it sometimes takes me a few minutes of farting with it before this happens, and other times it's the first try. I don't know exactly the thing that makes it happen. I mostly just hit the button then aim the remote away from the tv.

I've had it happen with a Streaming Stick remote - those are wi-fi, right?

I think so. I dont think there is an ir sensor on the stick.


I tried to test other remotes on my tv and the tv remote on my roku sd, but apparently they aren't compatible with each other. I didnt even know that but it makes sense.

BradC wrote:

I think so. I dont think there is an ir sensor on the stick. I tried to test other remotes on my tv and the tv remote on my roku sd, but apparently they aren't compatible with each other. I didnt even know that but it makes sense.

Roku sticks have no IR sensor. Their remote uses WiFiDirect somehow and if i remember all WiFiD remotes are cross-compatible (sans #34xx/MHL/CEC stick, don't ask me why). I suspect their protocol is closely related to BT remotes, while quite different from IR or ECP. Re IR, i believe each "proper" RokuTV (i.e. models #5xxx, not the Roku-ready-stick-stuck TVs) uses their manufacturer's IR code family, i.e. TCLs, Hisense's etc.

I was unable to reproduce the forever-stuck situation on Hisense RTV (IR) but suspect am lacking in hand movements/mojo. @BradC - maybe you can eventually reproduce the magic on another Roku player and thus lift suspicion away from TCL IR towards Roku-at-large?

EnTerr wrote:

...reproduce the magic on another Roku player and thus lift suspicion away from TCL IR towards Roku-at-large?

I've had it happen multiple times with a Roku Stick - do you believe me? (I didn't get a video of it, sorry!)

EnTerr wrote:

@BradC - maybe you can eventually reproduce the magic on another Roku player and thus lift suspicion away from TCL IR towards Roku-at-large?

Well roku would know if there's any oddness with that remote, but it would seem that the remote *shouldn't* matter, since the roku software just senses if it's getting a signal, if so, it says "button down" and if it doesn't for X time, it says "button release"... so based on that, it really shouldn't matter what the remote does. And this behavior really shouldn't happen.

Add to that, komag is getting the same behavior on the stick, and it seems likely there is something else happening in the software that is mucking with things. It's very possible the whole "point the remote away from the sensor" that I've been doing is just coincidental, (even though it seems real to me) and something else is the actual cause.

I also notice the biggest problem I have with a lost or missing key-release is with the ROKU stick. Have observed that behavior since I bought it

Komag wrote:

EnTerr wrote:

...reproduce the magic on another Roku player and thus lift suspicion away from TCL IR towards Roku-at-large?

I've had it happen multiple times with a Roku Stick - do you believe me? (I didn't get a video of it, sorry!)

As evidence goes, i think BradC has a more solid case and i was trying to focus on that - since there is a chance it is related to the way IR remoting works.

Yours sounded more anecdotal. You said "I've had it happen with a Streaming Stick remote" - what exactly happened, you did not say. Things sometimes happen for different reasons and we may not recollect well or be able to reproduce again. But hey, can you reproduce the same on Roku stick - get the home screen scrolling infinitely*, with WiFiD remote buttons released? If yes - that actually will be great to narrow where the issue might be, "above" handling IR - maybe upload youtube video to persuade RokuMarkn. If not, that does not mean your issue does not happen ever - but perhaps we tackle it as separate one.

(*) this seems like a really good, clean example - away from suspecting your own code - that's why i like it

NewManLiving wrote:

Nice remote app ! Works perfect, better than the remote itself - And there is no extra set of commands sent to the device. So the problem is apparently with the new Roku App. Just tested the new ROKU app again and the problem still exists.
So since only the new ROKU app is exhibiting the problem and no other app or remote, then probably is more likely the app itself

NewManLiving -
since this issue is separate from the one of the physical remotes, let's continue this subtopic in a new thread here viewtopic.php?f=34&t=91674
(i copied the context and answered with my observations there)