Your Digital Media Has Never Looked So Good

 
franklinf
Topic Author
Posts: 8
Joined: Sun Apr 03, 2016 4:07 pm

Changing price Tier??

Sun Apr 03, 2016 4:13 pm

I changed the price tier of my paid channel (monthly charge to access) about 2 weeks ago

when no changes took effect immediately
I figured the changes might take effect at the beginning of the month
but - the beginning of the month came and no changes are showing

on the dev site website
the channel is showing the old pricing tier
but in the pricing - channel details- it is showing that the new pricing tier is saved
(its just not being applied tot he channel)

where can I get help with this issue?

thank you
 
adamkaz
Posts: 116
Joined: Sun Jan 11, 2009 2:23 pm

Re: Changing price Tier??

Tue Apr 05, 2016 3:37 pm

I've noticed that modifying values in the Roku dev portal for products are either delayed or never change. For example, changing the display name of a product doesn't even save in the dashboard. I have successfully changed price tier for a product, but it was definitely not instant. I actually gave up and noticed the following week that the price had finally changed.

It would be awesome if the behavior was documented.
 
User avatar
RokuJoel
Posts: 1758
Joined: Mon Nov 14, 2011 5:22 pm

Re: Changing price Tier??

Tue Apr 05, 2016 4:33 pm

Changing any property of the channel on the developer portal will not take effect until we publish those changes manually. Please email developer at roku.com when you make an update and be sure to tell us what you are changing and we can publish it.

Further, raising the price of your channel will only affect new users, existing users will continue to get the old rate. Lowering the price should lower it for all on the next renewal.

- Joel
 
franklinf
Topic Author
Posts: 8
Joined: Sun Apr 03, 2016 4:07 pm

Re: Changing price Tier??

Tue Apr 05, 2016 4:38 pm

thank you for the reply

I will send an email now.
 
bosborne
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Re: Changing price Tier??

Sat Sep 10, 2016 1:18 pm

Are there any good strategies for raising the price tier for everyone? Would I have to just remove the product entirely (thus hopefully ending every customer's subscription) and create a new one?

Who is online

Users browsing this forum: No registered users and 4 guests