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bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Canceling all subscriptions?

Sun Sep 25, 2016 12:46 pm

We're getting ready to launch an in-app subscription option for one of our channels but I have two questions:

1. How can I cancel individual subscriptions for users? From the Roku developer portal I can run "reports" but I can't see how I can cancel someones subscription.
2. How do I cancel subscriptions for ALL users, like if I wanted to cancel our subscription offering? Do I just "delete" the product? Is that possible and will that have the desired effect?

Thanks!
 
bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Re: Canceling all subscriptions?

Sat Oct 01, 2016 7:09 am

Bump...
 
bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Re: Canceling all subscriptions?

Tue Oct 11, 2016 5:19 pm

Bumping again =/
 
User avatar
RokuTomC
Posts: 83
Joined: Wed May 18, 2016 2:59 am

Re: Canceling all subscriptions?

Wed Oct 12, 2016 6:20 pm

Hi, there is a web API for cancelling transactions. You can cancel individual subscriptions by using their transaction ID.

To cancel subscriptions for all users, your best bet would probably be just to delete the product itself.
 
bosborne
Topic Author
Posts: 141
Joined: Wed Jun 06, 2012 10:42 am

Re: Canceling all subscriptions?

Thu Oct 20, 2016 5:24 pm

Thanks. I see now that there are web services calls for this. I'd like to request that Roku make some of these API requests part of the Roku dev portal. If we can already list transactions for our channels, why can't we cancel or refund them right in the portal? It would make it easier to create and sell subscriptions if we didn't have to write our own API integration to manage them.
 
vinoth
Posts: 5
Joined: Thu Sep 21, 2017 4:29 am

Re: Canceling all subscriptions?

Tue Mar 27, 2018 12:24 pm

RokuTomC wrote:
Hi, there is a web API for cancelling transactions. You can cancel individual subscriptions by using their transaction ID.

To cancel subscriptions for all users, your best bet would probably be just to delete the product itself.

For Cancel Subscription i m getting this error message Object reference not set to an instance of an object.
HOW COLUD I RESOLVE THIS ERROR
THIS IS THE RESPONSE I GOT IT FOR CANCEL SUBSCRIPTION 
<result xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
    <errorCode i:nil="true"/>
    <errorDetails i:nil="true"/>
    <errorMessage>Object reference not set to an instance of an object.</errorMessage>
    <status>Failure</status>
</result>
 

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