Your Digital Media Has Never Looked So Good

 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Unique Channel Store Name

Wed Nov 02, 2016 8:40 am

I have a private channel (in use with testers) that I just changed the name by adding "Test", as I need to use the name for the Public channel. Previous answers in the forum said Roku support had to change the name, but now the interface allows it, although I still get this error:

"Roku requires that names for channels within the Channel Store are unique. The name you have selected for your channel is not available. Please select a different name."

Do I just need to wait awhile until the Private name is free (10-15 minutes?) or is this a direct intervention from a Roku tech issue still?
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Unique Channel Store Name

Wed Nov 02, 2016 9:48 am

To my knowledge, one has always been able to change the channel name - so that part is not new.

I thought the check is real-time, so there shouldn't be a delay. Can you clearly describe your situation, i am not sure i get it? E.g.
(1) had pvt channel named A 
(2) renamed A to "A test" - that worked
(3) trying to create public channel "A" fails now, showing such-and-such error

What answers in the forum say that "Roku support had to change the name"?
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Wed Nov 02, 2016 10:46 am

The #1-3 steps you outlined are the issue, exactly - step #3 fails with:

"Roku requires that names for channels within the Channel Store are unique. The name you have selected for your channel is not available. Please select a different name"

Old post suggesting Roku devs had to change it:

https://forums.roku.com/viewtopic.php?t=45323
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Unique Channel Store Name

Wed Nov 02, 2016 11:04 am

I thought RokuJoel was referring there to swapping two names A <-> B.
I have always ass-umed that one can do it manually through "temp variable", i.e. rename A -> C, B -> A, C -> B
But maybe not. Looking forward to hear what says Roku* ...
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Wed Nov 02, 2016 1:51 pm

I just tried again - same error - is there some other forum/email/etc I should be contacting to get this resolved?
 
User avatar
squirreltown
Posts: 865
Joined: Sun Apr 21, 2013 2:20 pm

Re: Unique Channel Store Name

Wed Nov 02, 2016 1:58 pm

I remember some similar problems. Try renaming the private channel to something that doesn't have your desired name in it at all. If you can't get it to stick make the changes and upload a pkg for that channel ( it can be the current one)
Kinetics Screensavers
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Wed Nov 02, 2016 2:24 pm

Thanks for the reply - I just tried that and no joy, same error as above.

Please Roku, what do I have to do to "fix" this?
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Thu Nov 03, 2016 7:37 am

OK, this still doesn't work today - where do I need to contact to get an actual Roku employee to fix this?
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Unique Channel Store Name

Thu Nov 03, 2016 9:41 am

pcnweb wrote:
OK, this still doesn't work today - where do I need to contact to get an actual Roku employee to fix this?

In theory, developer at roku.com
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Thu Nov 03, 2016 10:01 am

Email sent, but I'm rapidly losing faith in Roku as a viable platform with these kind of simplistic issues.
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Unique Channel Store Name

Thu Nov 03, 2016 11:14 am

pcnweb wrote:
Email sent, but I'm rapidly losing faith in Roku as a viable platform with these kind of simplistic issues.

Well, for some reason RokuCo still sees themselves as a boutique, as a niche platform - seems they are okay if things in the dev.portal are broken, because a human can fix it up for you behind the scenes - instead of having the self-service kiosk working.

It is well-known the Co's webbers are danger to the society - specifically over the last 2 years, when they re-invented and re-implemented something that did not need fixing. The October update demonstrated again that a 0 (zero) QA is being done for the web. I take solace in the thought that the "web team" is something completely different from the "core team"
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Fri Nov 04, 2016 7:22 am

DAY 3: No reply in this forum, the LinkedIn Dev group, the developer email, or Dev Twitter - is Roku a dead development platform?
 
EnTerr
** Valued Community Member **
Posts: 3834
Joined: Sun Jan 02, 2011 2:41 am

Re: Unique Channel Store Name

Fri Nov 04, 2016 8:51 am

pcnweb wrote:
DAY 3: No reply in this forum, the LinkedIn Dev group, the developer email, or Dev Twitter - is Roku a dead development platform?

No, it's just that dev.support are very good at hiding. You should be emailing them daily - by my estimate 90% of emails remain unanswered.
I see you are tenacious, that's good - you'll make it through. Who's still around, let's see... try PM RokuTomC here?
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Fri Nov 04, 2016 8:57 am

PM sent, thanks for the suggestion.
 
pcnweb
Topic Author
Posts: 22
Joined: Wed Jan 27, 2016 12:17 pm

Re: Unique Channel Store Name

Mon Nov 07, 2016 8:45 am

DAY 6 UPDATE: No response from any channel, now including PMs to Roku employees here on the forum, can someone explain what has gone catastrophically wrong at Roku in terms of support? I'm inundated on a daily basis by their Marketing team to take their Platform/How We Doing? survey, which I assume will just be thrown in the trash since they don't care how they are doing.

Who is online

Users browsing this forum: No registered users and 3 guests