Well, I've posted here for some help with a networking problem with my HD1000, and sent a request for tech support via email which went unanswered, I have read numerous other posts from people with the same problems, and not only has there been no functional help from the roku staff here on the forums, but not even an acknowledgement of any problem. If they said, "hey everyone, thanks for paying $300 some odd dollars for our product, we know there is a problem with (insert issue here), we're working on it and hope to resolve it soon," that'd be swell. But it's like there are 3 people at this company, with no QA, but they will gladly take your money. The HD1000 is about 12 months ahead of every other company in the market, it's a shame they can't get things together and release a stable version of this thing. I'm going to exchange mine for another and give it another try, hopefully the next one works out.