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bklie
Topic Author
Posts: 1
Joined: Sun Dec 27, 2009 4:17 pm

Roku keeps disconnecting all internet access

Sun Dec 27, 2009 4:20 pm

Just got Roku yesterday and think it's great. BUT when listening to Pandora, it plays for about 3 songs and then stops with a message that it has lost connection. I have to unplug and replug in my wireless router (Netgear WTG624) which thens starts to work again. Only happens when I am using the Roku.

Have discovered it happens also when trying to watch a movie on netflix
 
ppj
Posts: 63
Joined: Mon Sep 07, 2009 12:16 pm

Roku keeps disconnecting all internet access

Mon Dec 28, 2009 3:21 am

Have you updated the latest firmware on the router?
 
lidiaalanis
Posts: 1
Joined: Sat Mar 12, 2011 7:29 am

Re: Roku keeps disconnecting all internet access

Sat Mar 12, 2011 7:41 am

I have the lastest router firmware for WRT610N and the roku keeps disconnecting from internet, it very frustrating because we just bought the roku and it hasn't been reliable at all. Please help
 
User avatar
RokuShawnS
Roku Engineering
Posts: 5704
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku keeps disconnecting all internet access

Sat Mar 12, 2011 8:01 am

Please take the steps on the following page. http://support.roku.com/entries/420590- ... experience

If you're still having issues, feel free to reply here or through PM.

Thanks,
C. Shawn Smith

PS - Also, try disconnecting all other computers, etc, from your network and run only the Roku to see if it continues to happen.
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