First of all people's complaints have been about paying for the service. Since Roku is not charging people, they have to buy this from the NHL because it costs them money to broadcast the games and stream them. People need to pay attention and read the guidelines carefully and make sure if they are in the blackout are to arrange a different way to watch their team. Secondly, I have been a subscriber of this service online for about 5 years. It costs a lot, but to me it's worth the money. I want to make an effort to watch as many of the 82 games of my favorite team as possible. I am in another teams area, so when my team plays them, I make other necessary arrangements to watch that game. I think the whole package the NHL gives it's fans has come a long way. This is the first year, in which a fan can watch their teams broadcast for every game, assuming the team broadcasts every game on their station. The DVR feature has been great too, but I noticed it did not work all that well with the Roku, so the condensed game is what I will watch on the rare occasion I miss a game. The Roku live streaming was a disaster in December when I first got my Roku. I think like the first time I bought the NHL package, a few kinks needed to be worked out. The games now, are barely interrupted, and don't loop all the time, plus the picture is great. Watching on the Roku beats watching a game on a computer, which is filled with personal files and programs that run to secure networks and so on. The Roku NHL game center has been great for me. I highly suggest it for a hardcore hockey fan. If you have doubts, go and buy a month and see what you think. There also should be cuts on the price soon because it's mid-season right now. The NHL will also notify you on early bird specials which can save about 20-30 bucks every year if you want to buy this for the 2011-2012 season. One last thing, since this is a live application, make sure your internet connection can handle the service. All that information should be in the FAQ for NHL's gamecenter.