Before you do, these are the instructions I've been sending out to users with this issue:
1. Go into Settings > Firmware Update.
2. Perform the update check, and while it's doing that, quickly remove the batteries from the remote, and then replace them
3. Quickly (and I mean the moment you reinstall the batteries) turn the remote over and insure the LEDs blink.
4. Check the status of the update.
You may have to do this 3-5 times in a row. In CS, we've seen some instances where this procedure worked to get the remote functioning. What I'm guessing is that for whatever reason, the firmware for the remote itself is failing to install properly. Removing the batteries during the update process may help. (You may go so far as to factory reset and do the same steps as above, but I know how painful that can be and won't ask it of you, unless you're feeling adventurous
If all of that fails, then definitely send me your contact information, and I'll forward it over to the three people handling these cases. We're getting these non-functional remotes returned and into the hands of the engineer(s) working on why this is happening.
C. Shawn Smith