ziggy wrote:I'm sorry you're having the issue you're having, it's not a common one, but from your description of the channel behavior, that's not my conclusion. If the code wasn't making it to the Roku, I'd expect the Roku to continue to prompt you for the activation code each time you enter the channel. It sounds to me like it gets the code, which then somehow puts it into a state where it then (in your case, unfortunately ) encounters an unexpected error. That causes the channel to crash back to the home screen, instead of recovering with an error message about what the issue is(e.g. "The service is not available" or "Your authentication has been revoked", etc.). Just checking to be sure,you have tried factory resetting already? If that doesn't resolve it, and changing the dns doesn't resolve it, and you can use some channels, but not others, I'm running out of good ideas to try. Amazon has some free content, and so does Crackle, are you able to play anything from each of them? I'm trying to get a better scope of the problem.It appears that somehow the activation from HBO GO isn't making it to the Roku.
ziggy wrote:Make/Model of All connected devices
Roku 2 XS (Angry Birds) version 4.2, 1006
TV - Panasonic 42-inch 1080p plasma
Bluray - Panasonic SA-BT100
Dish Receiver - ViP612DVR
Modem - Motorola Surfboard SB5120
Router - AirPort Extreme 802.11n (5th Generation) version 7.6
Connections type: connected to TV via HDMI and to internet via WiFi
Channel name: HBO GO
Think that should do it. Let me know if there's any other info that would be helpful. Thanks!
roku5 wrote:try this,
1- Unplug power cord from Modem & Router.
2- Unlink Roku device from Roku Account,
• Go to “My Roku Account” sing-in
• From “My Roku Account Players” select Unlink
3- Remove all the Channels from Roku,
• From Roku’s Home screen > Channels > Select Channel > Remove (repeat) > Press [Home]