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cooljoe
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Joined: Wed Jul 25, 2012 6:18 pm

Wireless connection keeps dropping

Wed Jul 25, 2012 6:30 pm

So I've had my Roku and Roku 2 for a long time, and they worked fine until the last week or so. When trying to watch Netflix or HBO go, the wireless connection drops every 30 seconds or so. Netflix can usually start playing a video, but the stream does not last long until the wifi signal is lost. HBO Go doesn't get past the first main screen where the list of series and shows is. Generally the icons don't load and it just brings up a spinner when I click on one of the icons. I've tried using the reset button on the back of the device, and after many failed attempts at connecting to wifi, I was finally able to get past the activate page. I'm using the same modem and router setup that I've been using for years and every other device on the network doesn't have any problems. I have also tried changing the wifi channel to the recommend 1 or 6 and disabling qos. I'm very skeptical of the most recent firmware update, since I haven't used the box in a few weeks due to being on vacation. The box is running 4.8. Is there any way for me to revert to the more stable, working earlier firmware?
 
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RokuShawnS
Roku Engineering
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Re: Wireless connection keeps dropping

Wed Jul 25, 2012 8:15 pm

trekkeriii wrote:
Try changing the wifi to channel 11. Other than that, something environmental has changed to cause interference, just got to track down what it is unfortunately. Doubt it's a firmware issue as I would think people would be reporting this a lot more. It's only coincidence.


This is most likely the case. Also, try rebooting your entire system, deleting the channels and then rebooting before re-adding, etc. The Roku Tips thread in this forum contains most of the trouble-shooting steps you need to get up and running again.

C. Shawn Smith
Forum Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
cooljoe
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Joined: Wed Jul 25, 2012 6:18 pm

Re: Wireless connection keeps dropping

Fri Jul 27, 2012 4:47 pm

RokuShawnS wrote:
trekkeriii wrote:
Try changing the wifi to channel 11. Other than that, something environmental has changed to cause interference, just got to track down what it is unfortunately. Doubt it's a firmware issue as I would think people would be reporting this a lot more. It's only coincidence.


This is most likely the case. Also, try rebooting your entire system, deleting the channels and then rebooting before re-adding, etc. The Roku Tips thread in this forum contains most of the trouble-shooting steps you need to get up and running again.

C. Shawn Smith


I've tried channel 11, no dice. I've also done a complete hard reset by sticking a pen in the reset button hole and holding it until the device is completely reset. I am curious as to how it would be coincidence if every other device in my house is working perfectly. Are there any other options? I basically have a $100 paperweight right now...
 
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RokuShawnS
Roku Engineering
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Re: Wireless connection keeps dropping

Fri Jul 27, 2012 5:18 pm

Move it around to different rooms, turn off and remove every possible source of interference, ask you neighbors if they just a new microwave. Seriously, interference due to your environment is the most likely answer.

C. Shawn Smith
Forum Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
Junckboxx
Posts: 176
Joined: Thu May 03, 2012 4:26 am

Re: Wireless connection keeps dropping

Fri Jul 27, 2012 5:50 pm

Agreed. Things such as Air Conditioner, and yes fans, can also reflect wireless. This may also sound strange, but was an issue with me a few years ago with my wifi... is there a radio or TV station that's very strong? Is there a new TV or radio station tower near you? It's odd, but I thought the issue was the cable internet. Turned out that a bad AM Radio antenna ground array was creating the right stray RF to interfere with my wifi.

Also, make sure your unit stays far enough away from your TV and radios, including small pocket radios. They throw off frequency. Proof of this is to have 1 radio on next to another. Slowly sliding the dial will cancel out a weaker station. It may not sound logical, but it does work to be this way.

Internet devices should also not be near anything with a motor. This also means lawn equipment.

There's a few things that you may or may not have thought of. Next time it happens, take note of what's running. If you notice nothing, walk outside to see what might be going out there too. It may only be a weed wacker, but it may cause interference between the roku and the router.
Cut the US TV TAX... Stop Cable TV! The FCC doesn't need anymore of my monies! I don't need anymore watching restrictions/channels pulled, due to YOUR OWN money arguments with stations!
 
cooljoe
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Joined: Wed Jul 25, 2012 6:18 pm

Re: Wireless connection keeps dropping

Wed Aug 01, 2012 9:16 pm

How could it possibly be interference? The roku box sits about 3" from my router. And if that were the case, then why would the other 5 wifi devices in my house continue to work perfectly during this interference? My setup hasn't changed in 2 years, and the only delta that I can see is the most recent firmware update. I'm curious as to why the general consensus around here seems to be that it's my fault or my setup, even when I see other similar posts?
 
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RokuShawnS
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Re: Wireless connection keeps dropping

Wed Aug 01, 2012 10:04 pm

cooljoe wrote:
How could it possibly be interference? The roku box sits about 3" from my router. And if that were the case, then why would the other 5 wifi devices in my house continue to work perfectly during this interference? My setup hasn't changed in 2 years, and the only delta that I can see is the most recent firmware update. I'm curious as to why the general consensus around here seems to be that it's my fault or my setup, even when I see other similar posts?


Because 8 out of 10 of those threads, those users solved the issue by either changing the router channel or moving the device. Sitting that closely to your router, even the router itself can emit interference. I've had personal instances when the Roku in my living room, sitting within 6 feet of my router, would not connect due to interference from either my computer or BLu-Ray player, yet the one in the bedroom (about 35-40 feet away) could connect flawlessly. And even then, my iPad wouldn't connect.

All of your symptoms point to an interference issue. It would be a very rare instance that the wireless chip in the unit is suffering failure. I've been with Roku for over a year now, and have only seen two instances of that happening, three at worst.

C. Shawn Smith
Forum Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
zzxx
Posts: 80
Joined: Wed Nov 09, 2011 8:28 am

Re: Wireless connection keeps dropping

Wed Aug 01, 2012 11:53 pm

This is actually why I wired my home with Cat 6 Ethernet. I never have to worry about a porn loving next door neighbor or for the love of GOD, the dreaded microwave oven interference while I am streaming from Plex, Netflix or Amazon Prime. ***!!!GO WIRED IF YOU CAN!!!***. Wireless is not secure and from what I have seen on this forum, most if not all connectivity issues are attributed to a wireless connection.
 
shellofsnail
Posts: 108
Joined: Tue Mar 13, 2012 3:42 am

Re: Wireless connection keeps dropping

Thu Aug 02, 2012 5:03 am

Try ensuring that the Network Mode is set to Wireless-G Only (on the 2.4GHz settings; I don't believe the Roku can see the 5GHz broadcast, if indeed your router is capable), by logging into your router and accessing the settings. I recently changed the setting from "Mixed" to "Wireless-G Only," and this -- at least thus far -- appears to have greatly increased stability of the signal to my Roku.
 
dgrace
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Location: Montana

Re: Wireless connection keeps dropping

Sun Aug 05, 2012 7:50 am

Maybe you've resolved this by now. If not, you didn't mention the router you are using and what your bandwidth is. Hopefully you have things worked out.
"I might be moving to Montana soon..."
Frank Zappa
 
Crow550
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Re: Wireless connection keeps dropping

Thu Aug 09, 2012 3:29 am

shellofsnail wrote:
Try ensuring that the Network Mode is set to Wireless-G Only (on the 2.4GHz settings; I don't believe the Roku can see the 5GHz broadcast, if indeed your router is capable), by logging into your router and accessing the settings. I recently changed the setting from "Mixed" to "Wireless-G Only," and this -- at least thus far -- appears to have greatly increased stability of the signal to my Roku.


Wireless N works on 2.4GHZ too. From what I hear 2.4GHZ has a longer range than 5GHZ too.

zzxx wrote:
This is actually why I wired my home with Cat 6 Ethernet. I never have to worry about a porn loving next door neighbor or for the love of GOD, the dreaded microwave oven interference while I am streaming from Plex, Netflix or Amazon Prime. ***!!!GO WIRED IF YOU CAN!!!***. Wireless is not secure and from what I have seen on this forum, most if not all connectivity issues are attributed to a wireless connection.


I wired my place too. It was quite easy. Got some Cat6 cable and some Network switches at Monoprice.com

As for Wireless routers. Newer ones seem to have a feature you can enable to help with wireless interference.
 
Go mar
Posts: 1
Joined: Sat Apr 13, 2013 12:24 pm

Re: Wireless connection keeps dropping

Sat Apr 13, 2013 12:30 pm

Simply, if you have a cable box that carries you Internet company (i.e. Comcast) turn it off and then stream on your smart tv.you will thank me later. Just try it.let me know what happened.

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