So my Roku 2 XS (refurbished) arrived in the mail 2 days ago, and I'm excited! However, I am having some issues...
First, Vudu tells me that my network is disconnected. It obviously isn't. More importantly, Amazon Instant is not working. This app is one of the main reasons I bought the Roku (because I'm a Prime member), so I'd really like to resolve this quickly. When I try to start Amazon, 99% of the time I get the message "Can't connect to Amazon Instant Video" and it tells me to contact Amazon customer service. The 1% of the time when I get to the main Amazon menu, after selecting a menu item the same error message comes up. I have yet to even begin to stream anything from Amazon Instant.
I did call Amazon, and they were no help but told me to contact Roku, which I did. Best the Roku guy could figure, it was a problem with my internet speed (my speed was maxing at ~1.4mb/s. This is strange though, because Crackle, Smithsonian, etc. seemed to work fine; Amazon and Vudu were the only problem apps so far. But I called my internet provider and upped my speed to 10mb/s; the speed test today resulted in about 6mb/s, which should be PLENTY fast, right? The Roku is hard wired, not on wireless. I have power cycled both the Roku and the router, put the Roku into my firewall's DMZ, and still Amazon isn't working. I even changed my Roku streaming speed from "automatic" to 3.5mb/s, and tried removing and re-installing the Amazon channel. Does anyone have any suggestions? Thanks in advance!
Roku 2 XS (refurbished)
Century Link ISP
Modem/router: 2Wire 2701HG-S