Apparently Roku programers and management do not know the difference between close caption text and standard subtitles. The new update has removed standard subtitles and replaced it with close caption text. Close caption text is great for persons with people with hearing disabilities but I would like the option to see subtitles the way the film makers intended. I can view streaming Netflix films with standard subtitles on my Tivo premier with no problem. The reason I got the Roku 3 was to view Amazon prime free videos which my Tivo does not. Needless to say I'm going to return the Roku 3.
As far as I can tell, some people (including ROKU support people - not sure because I was disconnected in the middle of a support chat) seem to think that "captions" and "subtitles" are the same thing. I can't get captions to work on any netflix/roku shows EXCEPT non-English-language films that have "built in" captions. In that case, the in-film "subtitles ON/OFF" is not changeable and the "captions" are a different color than subtitles would have been.
As far as I can tell, on roku/netflix, and roku/amazon, the ROKU captions on/off option (in the ROKU Settings menu) does absolutely nothing. But maybe there is a show somewhere for which this option does something, who knows.
On roku/amazon, the the Amazon captions on/off seems to work. Detroit 1-8-7 plays captions when ON (even if the ROKU settings is captions OFF), no captions when OFF.
For Crackle I have to turn on captions both in ROKU Settings and Crackle to get it to work, but netflix seems to be the only channel that refuses to remember the settings.