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gistane
Topic Author
Posts: 9
Joined: Sat Jul 12, 2014 5:15 pm

Roku 4 Ultra 4k Double Display issues

Sat Sep 16, 2017 6:37 pm

I have this issue every now and then with the Roku 4 Ultra and have 2 others and all will do the same thing

Just some spec background of what I am running

TV: Sony 75" 4k TV Model KD-75X8500D
Roku 4 Ultra
Display choice: 4k UHD HDR

I get a display that looks like this

Image

My Roku is up to date and I have tried different HDMI cords as well. I have made sure that my TV input has been set to enhanced to allow for 4k UHD display

Any ideas how to fix this to stop happening?
 
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atc98092
Posts: 3890
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Roku 4 Ultra 4k Double Display issues

Sun Sep 17, 2017 5:13 pm

Is it the Roku 4 or Ultra? Those are two different boxes. I know you've tried different HDMI cables, but that really looks like an HDMI connection issue.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
gistane
Topic Author
Posts: 9
Joined: Sat Jul 12, 2014 5:15 pm

Re: Roku 4 Ultra 4k Double Display issues

Mon Sep 18, 2017 3:55 am

Its the Roku 4 Ultra

I have tried 2 boxes and even used a brand new 4k HDMI cable that did the same thing
 
twiceover
Posts: 1175
Joined: Wed Dec 11, 2013 12:49 pm

Re: Roku 4 Ultra 4k Double Display issues

Mon Sep 18, 2017 8:06 am

Just throwing it out there.  Have you tested that HDMI port with something else?  Or tried a different HDMI port?

It appears that besides the doubling of the image, you are also missing a lot of RED.  Seems like some kind of HDMI issues.
 
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atc98092
Posts: 3890
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Roku 4 Ultra 4k Double Display issues

Mon Sep 18, 2017 2:37 pm

gistane wrote:
Its the Roku 4 Ultra

I have tried 2 boxes and even used a brand new 4k HDMI cable that did the same thing

It is not a 4 Ultra. No such thing. Either a 4, or an Ultra. I am assuming you mean the Ultra. We have to ask because they are two different boxes.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
gistane
Topic Author
Posts: 9
Joined: Sat Jul 12, 2014 5:15 pm

Re: Roku 4 Ultra 4k Double Display issues

Mon Sep 18, 2017 10:24 pm

Yes it is the Ultra

I think going into the secret menu and changing the HDR mode from 4:2:2 to 4:2:0 may have actually helped fix the issue as I have not see it in a few days

I do sometimes get the HDCP error as well
 
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atc98092
Posts: 3890
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Roku 4 Ultra 4k Double Display issues

Tue Sep 19, 2017 12:25 pm

Yes, some TVs don't handle 4:2:2 very well, and 4:2:0 is a better choice. For my Samsung set, 4:2:0 eliminated some color banding on 4K material. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
gistane
Topic Author
Posts: 9
Joined: Sat Jul 12, 2014 5:15 pm

Re: Roku 4 Ultra 4k Double Display issues

Fri Oct 06, 2017 8:14 pm

So it appears the solution did not fix the problem and I think this is an issue with the Roku Ultra boxes

The issue I have is now happening with atleast 2 boxes on different TVs using different HDMI cables

1 of the TVs I am using is also not a 4k TV so the settings are set to 1080p and get these dual images
 
swren
Posts: 1
Joined: Fri Feb 16, 2018 12:17 am

Re: Roku 4 Ultra 4k Double Display issues

Fri Feb 16, 2018 12:28 am

I have the exact same problem with my Roku Premiere - HD and 4K UHD Streaming Media Player. Whenever it happens I switch back to my TV, then switch to the Roku again, and it has worked correctly when I switch to it the second time every time thus far. It's a nuisance and I'm concerned that it might not work on the second, third, etc, connection at some point in the future which would render the device worthless. That's why I was searching the Internet for a fix.
 
teal73
Posts: 2
Joined: Mon Mar 19, 2018 11:31 am

Re: Roku 4 Ultra 4k Double Display issues

Mon Mar 19, 2018 11:37 am

I have the exact same issue with my Roku Premier Plus that was purchased a week ago and the Same Sony TV (55 " version).  
If I remove the power from the back of the ROKU and immediately restore it, the problem is fixed.  I currently am using HDMI 3,not sure if it happens on all inputs?  I noticed when you hit the input on the TV Remote - the Roku Box and Roku HDMI cable are both listed.  Not sure if that has something to do with the occasional mirror images?   
 
teal73
Posts: 2
Joined: Mon Mar 19, 2018 11:31 am

Re: Roku 4 Ultra 4k Double Display issues

Fri Mar 23, 2018 3:51 am

I set the hdmi display setting on the Sony TV to enhanced (default is standard) like you did and on the roku setting for display type - set to 4K HDR at 60Hz HDCP 2.2. I haven’t had the problem now for several days. Hopefully this fixed the problem.
 
brokentherapy
Posts: 2
Joined: Mon Apr 09, 2018 7:25 am

Re: Roku 4 Ultra 4k Double Display issues

Mon Apr 09, 2018 7:29 am

Any updates to fixing this? I had a Roku Premier+ and thought that was an issue so I just got a Roku Streaming 4K stick and same double screen issue. Hoping there is a fix...if not just returning it and splurging on an Apple TV. So over the annoyance of having to constantly restart my Roku...and some times 2x to get rid of the double screen.
 
ashaddock
Posts: 1
Joined: Thu Apr 26, 2018 8:09 pm

Re: Roku 4 Ultra 4k Double Display issues

Thu Apr 26, 2018 8:55 pm

I have had exactly the same issue for a few months.   Roku Premiere Plus, connected to Sony XBR-910, a 4-K UHD but non-HDR television.  I have dealt with the problem by disconnecting the power from the Roku and reconnecting after a few seconds.  I wish there were a solution.
 
brokentherapy
Posts: 2
Joined: Mon Apr 09, 2018 7:25 am

Re: Roku 4 Ultra 4k Double Display issues

Fri Apr 27, 2018 8:55 am

yep I got tired of having to constantly reset it...So, I just ditched it and got a 4k apple tv. NO ISSUES!
 
jinj
Posts: 216
Joined: Wed Jan 21, 2009 6:52 pm

Re: Roku 4 Ultra 4k Double Display issues

Sat Apr 28, 2018 9:40 pm

I get this issue with the P+.

It is one thing after another.... 

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