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murdog
Topic Author
Posts: 7
Joined: Tue Jul 30, 2013 5:34 pm

Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sat Dec 01, 2018 9:20 pm

I have a Roku Ultra 4640x and have been using Night Listening Mode for years now, got an update the other week to 9.0.0 build 4052-29 and it removed Night Listening Mode. I was like wtf so went online and read there is a new mode called Automatic Volume leveling, WELL i did not get it and from how the article is worded only tv owners with Roku speakers get it https://newsroom.roku.com/press-release ... g-features]https://newsroom.roku.com/press-release/company-usa/roku-os-9-offer-new-voice-control-search-and-volume-leveling-features

does anyone know what is going on its been weeks now and a few minor updates and nothing i want my feature back or the new one at least
Last edited by murdog on Sun Dec 02, 2018 12:06 pm, edited 1 time in total.
 
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wildsprite
Posts: 37
Joined: Fri Nov 30, 2018 3:43 pm

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sun Dec 02, 2018 4:39 am

ok if they are going to remove night listening mode but not add the automatic volume leveling to the 4640 I don't think I want it anymore

RokuShawnS can you shed some light on this?
 
azurenepsa
Posts: 35
Joined: Wed Jan 10, 2018 4:24 pm

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sun Dec 02, 2018 12:01 pm

A few weeks ago, I saw someone also say on reddit that night mode had been removed from the Ultra 4640X with the update to OS 9.

If you go to this link regarding automatic volume leveling in the pinned OS 9 release notes, it does look like the top-of-the-line 2016 Roku, the Ultra 4640X, will not support volume modes (night mode, auto volume leveling) in OS 9.  But the cheaper cousins of the Ultra, the 2016 Premiere and Premiere+ are listed as supporting volume modes.  I don't use night mode, but it's absolutely wrong for Roku to be removing a feature that the Ultra 4640 had since its release.  Hopefully, they will do the right thing and add it back.
 
Premiere+4630
Posts: 54
Joined: Fri Nov 10, 2017 3:10 am

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sun Dec 02, 2018 4:02 pm

I have a 4620 and 4630, both are now at OS 9, neither have the "Advanced sounds settings" mentioned in the linked article referencing volume modes.

I've tried multiple ways to get the menu to show up, including changing the audio to stereo, going into the Roku app, and so on.

Nothing works. It simply looks as if the option was documented but not actually added to the new release.
 
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wildsprite
Posts: 37
Joined: Fri Nov 30, 2018 3:43 pm

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sun Dec 02, 2018 4:31 pm

Premiere+4630 wrote:
I have a 4620 and 4630, both are now at OS 9, neither have the "Advanced sounds settings" mentioned in the linked article referencing volume modes.
I've tried multiple ways to get the menu to show up, including changing the audio to stereo, going into the Roku app, and so on.
Nothing works. It simply looks as if the option was documented but not actually added to the new release.

Roku this is ridiculous, the Roku Ultra 2016 and the Roku 4{2015) before it were your top of the line models for their respective years, they deserve to keep the night listening and gain the auto volume. I also think the 2016 Premiere and Premiere+ deserve these settings as well.  All not including them stands to do is anger many of your customers, I suggest you rethink this path.

Note: after a short bit of thought it could be they intended to give us these features but have had some buggy releases and an update will fix them. I hope this is the case because if you intentionally removed wanted features and did not add the auto volume to your top of the line models from previous generations(Roku 4(4400), Premiere(4620) Premiere(4630) Ultra 2016(4640)/2017(4660)  this sends a clear message and I will no-longer recommend nor buy any Roku products if that is the case
 
kwk280
Posts: 1
Joined: Sat Dec 15, 2018 11:40 am

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sat Dec 15, 2018 11:47 am

Same here. Premiere+ 4630 model. We had been using night listening mode pretty much all the time... now it's gone. Software updates should add features, not remove them! I have sent a comment to Roku customer service - will post an update if/when I receive a response.
 
Premiere+4630
Posts: 54
Joined: Fri Nov 10, 2017 3:10 am

Re: Night Listening mode REMOVED automatic volume leveling NOT ADDED

Sat Dec 15, 2018 8:13 pm

We're having this discussion in the OS 9 Release Notes thread.

https://forums.roku.com/viewtopic.php?f=28&t=123363

Last week Shawn asked some of us with 4620/4630/4640 devices to send him our device info so he could look into the issue of Night Mode disappearing. As someone in this thread noted, and I noted in the OS 9 thread, that support article for volume modes absolutely had the 4620 and 4630 in the chart. Well, guess what? They quietly revised the article yesterday to remove both of those models, and not a peep was heard from Shawn about it.

Night Mode worked just fine in the 4620/4630/4640 for a long time with OS 8.x, and yet mysteriously those devices are no longer able to support that with OS 9, but some cheap piece of junk like the Express can? LOL smooth move, Roku.

It has become painfully clear to me that Roku doesn't really care all that much about customers with slightly older devices. They've already got your money, so have little motivation to do the right thing. Those three 2016 models are as capable or more capable than any of the current models, including the 466x Ultra. The 4640 Ultra has the optical audio output, which they stripped out of the 2017-2018 models so they could lower the price.

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