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Josstr2
Topic Author
Posts: 4
Joined: Sat Jan 12, 2019 5:23 pm

Roku connection problem

Sat Jan 12, 2019 5:32 pm

My roku will not connect to wifi/internet in only one room in the entire house. I have restarted my roku and router respectively. The roku also was able to connect in this room before, so what is the deal?! I need help ASAP
 
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dgrace
Posts: 873
Joined: Sat Jan 01, 2011 2:31 pm
Location: Montana

Re: Roku connection problem

Sat Jan 12, 2019 5:38 pm

Obviously something has changed, maybe not with your router or roku but in that room. Any new electronics added? Mirror on a wall can block signal. Has the router been moved, or any other things in the signal path? 
"I might be moving to Montana soon..."
FZ
 
Josstr2
Topic Author
Posts: 4
Joined: Sat Jan 12, 2019 5:23 pm

Re: Roku connection problem

Sat Jan 12, 2019 5:46 pm

No nothings changed. Our router did randomly restart one day but everything works. I moved the this roku to a different room and it worked it just stopped working in one room since the reboot
 
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dgrace
Posts: 873
Joined: Sat Jan 01, 2011 2:31 pm
Location: Montana

Re: Roku connection problem

Sun Jan 13, 2019 5:37 am

Since you say that it works when in other areas, then its most likely ok. Are you able to get into your router and save it's setup file and then reset it to factory settings? That way you can easily replace your settings and possibly fix any glitches that could have caused or been made by that sudden shutdown.
"I might be moving to Montana soon..."
FZ
 
Josstr2
Topic Author
Posts: 4
Joined: Sat Jan 12, 2019 5:23 pm

Re: Roku connection problem

Sun Jan 13, 2019 2:55 pm

We did that and setup new settings since we had to call xfinity for the router problems
 
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dgrace
Posts: 873
Joined: Sat Jan 01, 2011 2:31 pm
Location: Montana

Re: Roku connection problem

Sun Jan 13, 2019 5:21 pm

Is it possible that the problem room is close to another network that could be interfering? A neighbor?
"I might be moving to Montana soon..."
FZ
 
Josstr2
Topic Author
Posts: 4
Joined: Sat Jan 12, 2019 5:23 pm

Re: Roku connection problem

Mon Jan 14, 2019 10:17 pm

It’s possible but why would the interference kick in now?
 
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RokuTannerD
Posts: 530
Joined: Tue Mar 20, 2018 2:37 pm

Re: Roku connection problem

Tue Jan 15, 2019 11:11 am

@Josstr2

Sorry to hear about the sudden issue! Give these steps a try to see if you can revive the connection:

https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-or-the-internet-

If you've tried adjusting your router's wireless channel, etc. and you still aren't seeing success, please PM me with your Roku account email address, the serial number of your player from Settings>System>About and I'll have a member of our Support team reach out directly to assist you further. 

-Tanner
Tanner D.
Roku Community Manager

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