I just upgraded and bought the new Roku - thinking it would be an improvement. The Netflix channel has been totally hosed.
I have Clear for my ISP and use a Linksys router for wireless, though I've used both wired and wireless -- no difference in behavior.
All the other channels on the Roku work perfectly. Only the Netflix channel has a problem.
Watch an episode of a show (or a movie)
When it ends, the alert box appears that it cannot connect to network. ** note, all computers work fine, no change in wireless internet in the house
If I ignore the alert, and wait 10 minutes, the alert box goes away and I can watch another episode or movie
If I don't, I click through and watch as it connects to each level of internet -- all green lights
That bumps me back to the home page, where I select Netflix and immediately see the 'trying to connect' alert flash on the screen
I select Netflix again and the 'trying to connect' comes up and then the alert box saying that it cannot connect to the internet.
NOTE: If I go to any other channel, I have no problem. I can watch every episode of a TV show I purchased on Amazon in my video library without the 10 minute wait between episodes, or any movie on midnight movies without a problem. Only the Netflix channel exhibits this behavior.
If at any time I click the home button and go to the Settings 'channel', and select Network, it reports that the wireless connection is excellent. When wired, it reports as OK.
None of that matters, though, since when I select Netflix it still says it cannot connect to network until the 10 minutes are up. Then it regains its mind.
I've had 2 (one email; one phone) trouble tickets open on this and nothing has changed. I am going to get my flip out and film the behavior to see if that
jogs any replies from Roku/Netflix on this.
In the meantime, if anyone has a solution - be it router-related or other, let me know. email@example.com