My service used to be good to excellent at all times now I can force 3 stars outside of prime time but during prime time , not a chance.
The paranoid part of me thought netflix was throttling, so i even increased my membership level as a test to see if that would make a difference. But made no difference.
1. Your geographic location (city/town and state is adequate)
Tacoma WA
2. Your ISP (internet service provider)
Rainier Connect (Click Network)
3. Type of service (DSL, cable, etc.)
Cable
4. Maximum speed of your service - if you are not sure, it is probably documented on your ISP bill or you can get a rough measurement at
www.speakeasy.net/speedtest or any number of on-line speed test websites)
3 M Download
5. Your Roku Player serial number (ESN) - found in the settings under 'player info'.
20F867007278
6. Approximately when you began encountering this issue
3 - 4 weeks ago
7. If you tried to force the stream speed via the "secret" screen, did it improve things or did it make it worse? For example, were you able to get 3 or 4 dot of quality consistently again? Did it result in frequent rebuffering?
Sometimes it makes it playable, but most of the time it does not help.
traces done November 27th 9:15 PM pacific time
Tracing route to movielicense.netflix.com [208.75.76.20]
over a maximum of 30 hops:
1 12 ms 11 ms 11 ms 10.101.0.1
2 11 ms 11 ms 11 ms click_dtn_ge9-0-0.click-network.com [131.191.0.
]
3 14 ms 11 ms 11 ms 131.191.0.32
4 13 ms 12 ms 11 ms sl-gw4-tac-1-0.sprintlink.net [144.223.84.37]
5 11 ms 10 ms 11 ms sl-gw4-tac-4-0.sprintlink.net [144.232.2.8]
6 16 ms 12 ms 11 ms sl-bb20-sea-0-0.sprintlink.net [144.232.9.150]
7 11 ms 13 ms 12 ms sea-brdr-01.inet.qwest.net [63.146.26.197]
8 16 ms 16 ms 16 ms sea-core-01.inet.qwest.net [205.171.26.53]
9 33 ms 33 ms 33 ms svl-core-02.inet.qwest.net [67.14.12.10]
10 42 ms 33 ms 31 ms svc-cntr-02.inet.qwest.net [205.171.14.6]
11 34 ms 33 ms 33 ms 66.77.104.138
12 32 ms 33 ms 31 ms 63.236.56.164
13 33 ms 36 ms 34 ms movielicense.netflix.com [208.75.76.20]
Trace complete.
Tracing route to netflix-908.vo.llnwd.net [208.111.148.6]
over a maximum of 30 hops:
1 11 ms 14 ms 11 ms 10.101.0.1
2 11 ms 11 ms 11 ms click_dtn_ge9-0-0.click-network.com [131.191.0.
]
3 12 ms 12 ms 11 ms 131.191.0.32
4 12 ms 11 ms 12 ms sl-gw4-tac-1-0.sprintlink.net [144.223.84.37]
5 12 ms 11 ms 13 ms sl-gw4-tac-0-0.sprintlink.net [144.232.2.0]
6 36 ms 33 ms 33 ms sl-crs1-sj-0-9-0-0.sprintlink.net [144.232.20.8
7 36 ms 32 ms 33 ms sl-st22-sj-2-0-0.sprintlink.net [144.232.18.180
8 48 ms 36 ms 33 ms 64.212.107.149
9 42 ms 35 ms 38 ms limelight.po4.440.ar2.sjc2.gblx.net [64.211.64.
54]
10 35 ms 38 ms 36 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
11 36 ms 36 ms 35 ms cdn-208-111-148-6.sjc.llnw.net [208.111.148.6]
Trace complete.
Tracing route to cdn-68-142-122-70.dal.llnw.net [68.142.122.70]
over a maximum of 30 hops:
1 11 ms 11 ms 14 ms 10.101.0.1
2 11 ms 14 ms 10 ms click_dtn_ge9-0-0.click-network.com [131.191.0.
]
3 12 ms 12 ms 12 ms 131.191.0.32
4 13 ms 11 ms 11 ms sl-gw4-tac-1-0.sprintlink.net [144.223.84.37]
5 12 ms 12 ms 12 ms sl-gw4-tac-4-0.sprintlink.net [144.232.2.8]
6 33 ms 33 ms 33 ms sl-crs1-sj-0-4-0-1.sprintlink.net [144.232.18.2
4]
7 33 ms 33 ms 33 ms sl-st22-sj-2-0-0.sprintlink.net [144.232.18.180
8 36 ms 35 ms 35 ms 64.212.107.149
9 37 ms 43 ms 37 ms limelight.po4.440.ar2.sjc2.gblx.net [64.211.64.
54]
10 71 ms 71 ms 71 ms tge1-1.fr3.ord.llnw.net [69.28.171.65]
11 94 ms 98 ms 100 ms tge2-1.fr3.dal.llnw.net [69.28.171.197]
12 95 ms 93 ms 94 ms cdn-68-142-122-70.dal.llnw.net [68.142.122.70]
Trace complete.