reset both but did not work, plus reset my modem and router. What a pain, you would think they would warn customers before pushing code I can see from this forum I am not alone is the issues many are having. Roku fix this!
The software was tested for several weeks by over 200 beta testers, including auto updating at least 4 or 5 times with no problems. What you are seeing on the forum is that a few people out of close to a 1/2 million boxes sold by now are having a problem. That's to be expected with a software update on anything. If you state your problem in a little more detail than "my box is fried" and have a little patience, someone here can probably help you figure it out. If both your boxes quit, there's a good chance the problem is somewhere else.
Actually, 200 testers for half a million boxes sold is not a sufficient pool of testers.
My suggestion to the person having the problem, and this is only a suggestion, I didn't have upgrade problems:
Deactivate one box with Netflix.
Reset the box back to a factory install state, using this option in the Roku Player settings.
Unless it automatically updates, once the start screen is up, reset the networking connection, and then reconnect to Netflix.
See if everything is working.
Then do the update.
This might be something that will clear out a problem state, possibly based on some previous install glitch, and shouldn't hurt anything. Worst case scenario: it won't work, but it doesn't now, anyway.
i noticed that someone mentioned about resetting both, but again, does that mean you rebooted, or actually did the factory fresh reinstall?
SUMMERSPA, when you get a not connecting message, is this popping up when your movie queue is supposed to be loading? The reason I say this is that Netflix is having problems, last weekend and this weekend. To test to see if the box really can't connect to the internet, go into Roku Player Settings and check the network option. You'll be able to see immediately if you really can't connect to the network. You may have to go through the network install again.
For the person who said their boxes were zapped: did a beam of light come out of nowhere and turn your boxes into a pile of ashes?
Sorry, I know this sounds snarky but that's what 'zapped' means to me.
Could you be more specific. They give you an error message? They don't turn on at all? Smoke is coming from the innards?