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pakompath
Topic Author
Posts: 6
Joined: Wed Feb 10, 2010 6:37 am

Roku resetting Netflix activation code

Wed Feb 10, 2010 6:42 am

This is happening on a regular basis. After idle, the netflix channel on roku requests an activation code and thus, I'll have to sign in to netflix to activate the device. Roku has been updated to the lastest firmware. Basically, I've never had this problem before. Will I lose all the channels if I do a reset hoping that will fix the constant reactivation? Please help.
 
scyber
Posts: 1323
Joined: Mon Dec 29, 2008 8:51 am

Wed Feb 10, 2010 8:50 am

This happens to my parents player often, but never (so far) to mine. They seem to have issues with their wireless network dropping out frequently, so I wonder if it has something to do with that. Do you have issues with your network?

Perhaps the roku "phones home" back to netflix every once in a while and if it doesn't connect a certain # of times and/or length of time the activation is lost. Just a guess at this point, but its the best one I got.
 
Robmac123
Posts: 28
Joined: Sat Feb 28, 2009 2:09 pm

Wed Feb 10, 2010 12:53 pm

I just figured it was because Netflix was working on their website yesterday.
Did reactivation today...
 
pakompath
Topic Author
Posts: 6
Joined: Wed Feb 10, 2010 6:37 am

Wed Feb 10, 2010 2:28 pm

That could be it. I reactivated on both netflix and roku. Hopefully, no more resetting.
 
davige
Posts: 38
Joined: Mon Jun 16, 2008 1:03 pm

Re: Roku resetting Netflix activation code

Thu Jul 01, 2010 5:45 am

This problem has just recently started over the past several weeks. I'll go to my Netflix Instant list and need to reactivate my Roku. It's happened 4-5 times lately. Only since latest firmware. Very frustrating.
 
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kc8pql
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Re: Roku resetting Netflix activation code

Thu Jul 01, 2010 9:40 am

davige wrote:
This problem has just recently started over the past several weeks. I'll go to my Netflix Instant list and need to reactivate my Roku. It's happened 4-5 times lately. Only since latest firmware. Very frustrating.

Note that coincidentally with the new firmware release, Netflix changed CDNs. It hasn't been a seamless move. A lot of these Netflix only problems are on their end, are being addressed, and hopefully will be fixed soon.
 
sullivan504
Posts: 3
Joined: Sun Oct 10, 2010 10:09 am

Re: Roku resetting Netflix activation code

Sun Jun 05, 2011 2:21 pm

My Roku streaming player (2-3 year old original(?) model, connected via wireless) just lost its Netflix activation mid-movie. I'm stuck in a loop where the player is trying to retrieve the activation code but it never comes; I'm currently on the fifth "get a new code" attempt. Other channels on the Roku are working and the settings say that the firmware is current.

Making matters more interesting, the "retrieving code" page tells me to enter the code (which Roku can't retrieve) at netflix.com/activate. That URL redirects to http://netflix.com/activate/Activate, which is a dead page. Is this a Roku issue or is Netflix having yet another weekend failure?
 
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RokuShawnS
Roku Engineering
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Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku resetting Netflix activation code

Sun Jun 05, 2011 2:26 pm

http://www.netflix.com/Activate

Hit the reset button on the bottom of the unit, and let the Roku boot back up fully. Then try to reconnect Netflix.

C. Shawn Smith
Forum Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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kc8pql
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Re: Roku resetting Netflix activation code

Sun Jun 05, 2011 2:32 pm

Odd...I just tried Netflix.com/activate and it worked OK, not that it helps you any. Only suggestion I could make is to try again later. There may be some problem with Netflix in your region.

Edit: Looks like Netflix is having a problem.
http://downrightnow.com/netflix
____________________________________________________________________________________________________________
No, I don't work for Roku.
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Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
 
coloneljolak
Posts: 12
Joined: Fri Feb 25, 2011 4:01 pm

Re: Roku resetting Netflix activation code

Sun Jun 05, 2011 2:55 pm

Same thing happened to me. First it took 1-2 minutes to enter the Netflix channel. Then it said I had to activate. But when I attempt to activate it says there was an error and gives me another code. It is an ns1000 model that will be 2 years old this July.

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