So, let me start off by saying that I love the concept of the Roku, and several of my friends have been satisfied owners for a number of years. Eventually I tired of having to watch Netflix streams on my computer, while my buddies got to watch them on their TV's, and I figured it was time to buy a Roku for myself.
Now, I'm very cautious with my credit card; I've had my number stolen from a retailer once, and twice my bank has issued a new card due to retailers informing them that batches of numbers had been stolen (I know; it happens all the time). With that being said, I checked the specs and information available, and nothing was mentioned about needing a credit card number beyond the initial purchase. I bought my Roku, pulled it out of the box, went to link it, and BAM. Credit card required, to be kept on file with Roku, inc, for my *own convenience.*
I asked my friends if this was something they'd gone through, and received a negative. I did a more in depth search, and only once I knew what I was looking for, did I find FAQ questions/answers about the whole thing. Further reading showed it to be result of a fairly new service, and a requirement all new customers. Right now a very nice customer support Rep has been on and off the phone with me all morning trying to be as helpful as possible, but she's just a call center rep and doesn't set policy (ie, can't do much).
Now here's my thing. I understand why they might want CC info. But when one goes looking at the base information when making a purchasing decision, none of this was disclosed in an easy to find spot. Also, there should be some way to opt out. The simple fact of the matter is that I don't WANT to give out my CC info (this company is new to me, I don't know them, nor have I even seen what the channel service is like yet). All I wanted was to watch my Netflix movies - for which I already pay seperately.
Give me the option? Sure. Maybe I'll take it. But make it mandatory? Without disclosing it clearly ahead of time? For a service I have 0 interest in? No thanks! So far I have been unsuccessful in skipping this step. Is anyone aware of another method by which I may do so?
(Yeah, I know about the Paypal option..I even have an account. I tried it, and even though I have an active, recognized card in there, they want me to RE-ENTER the number, all on a page emblazoned with Roku emblems everywhere. I'm a trusting guy, really...I'm just annoyed at the way I'm being pushed into something without wanting it).