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quavebslreb
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Posts: 66
Joined: Sun Jun 05, 2011 6:15 am

"Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 11:57 am

Recently, I have gotten "stuck" when attempting to access the Channel Store on my Roku2 XS.

***I highlight the Channel Store from the Main Menu...I am then taken to a Channel Store screensaver-type screen; however, I am never taken to the actual Channel Store. It just stays on this screen.

I am able to get out of the Channel Store screen by pressing the "Home" button (Nothing happens if I try to press the "Back" button.).

This is not the case all of the time; however, it seems to be happening with more and more frequency as of late. Example: I have recently tried to access the Channel Store (back-to-back), all to no avail.

Thanks!

Stephen
Metairie, LA
 
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RokuShawnS
Roku Engineering
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Re: "Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 12:02 pm

Have you tried rebooting the Roku? There were a few posts a while back in which that solved the issue for a few folks.

C. Shawn Smith
Forum Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
quavebslreb
Topic Author
Posts: 66
Joined: Sun Jun 05, 2011 6:15 am

Re: "Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 12:18 pm

RokuShawnS wrote:
Have you tried rebooting the Roku? There were a few posts a while back in which that solved the issue for a few folks.

C. Shawn Smith

I just rebooted my Roku2 XS, and was able to get into the Channel Store without any issue(s).

Having said this, I try to reboot my Roku players at least once a week, yet just noticed for the first time this issue last night.

Thanks!

Stephen
Metairie, LA
 
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RokuShawnS
Roku Engineering
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Joined: Thu Mar 10, 2011 2:21 pm

Re: "Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 12:28 pm

Good deal :)

Yeah, a weekly reboot is probably a good idea for all electronic devices such as computers, routers, and Rokus ... I've gotten out of the habit recently, and I've noticed I've had more issues with my computer and internet connection than usual.

C. Shawn Smith
Forum Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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jeffrok
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Re: "Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 6:16 pm

I've been asking this for a long time but nobody at Roku has taken me (or others) up on it..

Why not have a "Roku Reboot" option in the menu? It's so much easier than unplugging the thing.
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz
 
renojim
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Re: "Stuck" in Channel Store on Roku2 XS

Wed Aug 10, 2011 6:21 pm

+1 Why is there a readily available "Factory Reset" option that most people will never use and not a simple reboot option that many, many people would benefit from having?

-JT
 
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destruk
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Re: "Stuck" in Channel Store on Roku2 XS

Thu Aug 11, 2011 4:14 am

The box should reboot itself once before running any channel - that would make the sandbox more effective.
 
Gilgamesh
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Location: Dayton TN

Re: "Stuck" in Channel Store on Roku2 XS

Thu Aug 11, 2011 5:10 am

destruk wrote:
The box should reboot itself once before running any channel - that would make the sandbox more effective.


I hope you are joking! That is a horrible idea, It takes minutes to reboot and that would be an intolerable wait just to get into a ch.
 
Wilbury
Posts: 1
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Re: "Stuck" in Channel Store on Roku2 XS

Mon Aug 15, 2011 6:23 am

I'm having the same problem as Stephen in Metairie, LA.

While rebooting "solved" the problem the first time, I had the same issue every time I tried accessing the Channel Store on subsequent days. I don't think this should be a necessary step to operating the player on a daily basis.

Once I get into the Channel Store, it often doesn't let me add a channel without repeated attempts.

My download speeds are in the 10-12 Mbps range and the wireless network signal is shown to be "Excellent" on the Roku device.

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