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ledjar
Topic Author
Posts: 4
Joined: Thu Dec 29, 2011 3:03 am

Roku XD - Speed Issues.

Thu Dec 29, 2011 3:33 am

Critical:

Channel name. - Most of the Channels are super slow
Channel version
What is the issue being reported? Browseing in the channels is painfully slow.
What are the steps to reproduce? Going to ANY menu on any channel except the main menu.
Is it reproducible (how many times out of 5 does this happen)? It happens 5/5 times. In fact, i haven't seen it do anything but run super slow.
What is the serial number of the box? (Found on the bottom of the unit labeled ‘SERIAL NO’ and in Settings -> About, ‘Serial number’.) 12A181111206
What software version is the box running? Roku 2 XD - Ver 4.2


Nice to have:


Is the box connected to the internet via wireless or a wired connection? Wifi
What signal strength is the box reporting if connected to the internet via Wifi? Excellent
What type of internet service does the user have? Century Link High Speed DSL
How is the box connected to the TV HDMI
What resolution is being used? 1080


I feel like it'd be easer to see the problem if i made a video so here it is: http://youtu.be/kPkn7fsq6SI
 
User avatar
knuckle
** Valued Community Member **
Posts: 4652
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku XD - Speed Issues.

Thu Dec 29, 2011 4:04 am

The video certainly helps explain the problem....you have tried the soft and hard resets I take it?
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
ledjar
Topic Author
Posts: 4
Joined: Thu Dec 29, 2011 3:03 am

Re: Roku XD - Speed Issues.

Thu Dec 29, 2011 4:08 am

The hard reset did it! Took a few resets but it finally started working correctly.
 
User avatar
knuckle
** Valued Community Member **
Posts: 4652
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku XD - Speed Issues.

Thu Dec 29, 2011 7:01 am

good deal :)
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
User avatar
RokuShawnS
Roku Engineering
Posts: 5771
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku XD - Speed Issues.

Thu Dec 29, 2011 12:03 pm

ledjar wrote:
Critical:

Channel name. - Most of the Channels are super slow
Channel version
What is the issue being reported? Browseing in the channels is painfully slow.
What are the steps to reproduce? Going to ANY menu on any channel except the main menu.
Is it reproducible (how many times out of 5 does this happen)? It happens 5/5 times. In fact, i haven't seen it do anything but run super slow.
What is the serial number of the box? (Found on the bottom of the unit labeled ‘SERIAL NO’ and in Settings -> About, ‘Serial number’.) 12A181111206
What software version is the box running? Roku 2 XD - Ver 4.2


Nice to have:


Is the box connected to the internet via wireless or a wired connection? Wifi
What signal strength is the box reporting if connected to the internet via Wifi? Excellent
What type of internet service does the user have? Century Link High Speed DSL
How is the box connected to the TV HDMI
What resolution is being used? 1080


I feel like it'd be easer to see the problem if i made a video so here it is: http://youtu.be/kPkn7fsq6SI


I've never heard of anything like that so far ... thank you for the video explanation, and glad the reset worked for you. Going to forward this thread over to the engineers today for review.

C. Shawn Smith
Forum Community Liaison

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