So I buy a Roku 3 in April, receive it and test on my Samsung flat-screen TV. It works for a while then suddenly video without audio. After swapping around HDMI cables and HDMI input ports, I find that the problem is the audio on the HDMI port the Roku 3 was plugged into (#2). Grumble. But since I only need one because I would be running all HDMI inputs through the Pioneer receiver, I could live with it.
Last night, after enjoying Netflix on Roku 3, suddenly video with no audio. Same thing, the HDMI port on the receiver no longer passes audio – just as in the Samsung flat-screen.
I test the HDMI-in port on the receiver the Roku 3 was using, and there was video but no audio using my DVR and Blu-ray player HDMI inputs. Also, the Roku produces audio and video when plugged into another HDMI-in port on the receiver.
It seems unlikely that any device outputting audio and video could kill just the audio and leave the video for a HDMI-in port, but I have no other explanation.
If this is the case what to do? The Roku player has damaged a very expensive flat-screen and a HDMI receiver?
All (only watch Netflix)
Channel version (Home 3x, Up 2x, Left, Right, Left, Right, Left)
No idea what this means?
What is the issue being reported?
No sound on HDMI suddenly after working before
– and the HDMI port will no longer accept audi from other devices
What are the steps to reproduce?
Random (1st after a few hours, 2nd after a few weeks)
Is it reproducible (how many times out of 5 does this happen)?
2 out of 2 (meaning different devices)
What is the serial number of the box? (Found on the bottom of the unit labeled ‘SERIAL NO’ and in Settings -> About, ‘Serial number’.)
Roku 3 ~ Model 4200 ~ 1GH32FO13414
What software version is the box running? (Roku2 = Settings > About ----- Roku1 = Settings >Player Info)
Roku 3 ~ S/W Ver. 5.0-8045
Code for the channel installed.
Is the box connected to the internet via wireless or a wired connection? (Wifi or Ethernet.)
What signal strength is the box reporting if connected to the internet via Wifi? (Roku2 = Settings > About, labeled "Wireless signal strength" ----- Roku1 = Settings > Network)
What type of internet service does the user have? (DSL, Cable, T1, Fiber, Satellite, etc
(comcast measured 56.54 Mbps down, 10.78 Mbps up)
How is the box connected to the TV (HDMI, Composite, Component)?
Roku 3 -HDMI
-> Receiver -HDMI-> HDTV
What resolution is being used?
If it is a paid channel is the user a subscriber/member, and for how long?
Since 1999 (Netflix since they started streaming)
Samsung Model LN55C650 s/w 2011-01-31_00135 (HDMI-in #2) s/n Z10W3CCB101433A
Pioneer VSX-520-K s/n KDGH063463UC
Al Einstein: "Man soll die Dinge so einfach machen wie möglich ~ aber nicht einfacher." (Things should be as simple as possible ~ but not too simple.)