Your Digital Media Has Never Looked So Good

Topic Author
Posts: 141
Joined: Tue Apr 29, 2014 1:46 pm

ROKU 4 Headphones Sound Cuts Off

Fri Jan 29, 2016 8:19 am

Is anyone else experiencing this problem?

I received my ROKU 4 on Saturday and have run in to this problem several times now when I use the headphones on the remote.

The headphones will work for a while, but then all sound stops (both menu 'clicks' as well as programming audio).

In order to get it back, I remove the batteries from the remote, re-insert them and when the remote returns to operation the sound is back.

Is there a combination of keys that I'm hitting on the remote that could cause this?

Roku 3500X
Roku 4400X
Roku 4661X
User avatar
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: ROKU 4 Headphones Sound Cuts Off

Fri Jan 29, 2016 3:41 pm

This is an issue that his been reported previously. The team is looking into it.

C. Shawn Smith
C. Shawn Smith
Community Liaison

The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
User avatar
Posts: 111
Joined: Sat Aug 03, 2013 7:40 am

Re: ROKU 4 Headphones Sound Cuts Off

Mon Apr 11, 2016 4:47 pm

I have a new Roku 3 with the remote with the search function and I’m experiencing this audio problem when listening at night, it works for a while, 30 minutes an hour and then starts to stutters until it gets cut off, work around is to reboot the remote by removing the batteries, is it malfunctioning? Any progress in this front?
My ROKU Information:
Roku 3
Model 4200X
Software Version 8.0.0 | Build 4117-04
Roku 3
Model 4230
Software Version 8.0.0 | Build 4117-04
** Valued Community Member **
Posts: 641
Joined: Mon Apr 25, 2011 2:29 pm

Re: ROKU 4 Headphones Sound Cuts Off

Sun Dec 11, 2016 10:57 am

Shawn (or any other roku engineers) any updates on this issue? my dad is having the same problem and asked me to look into it for him. 
N1000, roku1 XD/s, roku2 xs, roku3

Who is online

Users browsing this forum: No registered users and 52 guests