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JenniBby041989
Newbie
2 weeks ago

No purchase history on my account after factory reset

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I had to factory reset my Roku device because someone else removed my account. Before realizing my account wasn't on there anymore...I had paid for 2 channels. Long story short...I factory reset my Roku and added my account and payment info...but there's no purchase history showing up and it's asking me to pay for the channels again. I have proof of the channels being paid for in my transaction history from my bank. What do I do?

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renojim
Community Streaming Expert
2 weeks ago

Re: Payment/purchase history/accounts

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You need to contact account/billing support at https://support.roku.com/contactus.

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renojim
Community Streaming Expert
2 weeks ago

Re: Payment/purchase history/accounts

Jump to solution

You need to contact account/billing support at https://support.roku.com/contactus.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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