Solving playback issues

[RokuDanny-R · Accepted solution]

Hi Community users,

We believe the issue should be resolved now.

We would recommend checking to see if you are still experiencing an issue with the Paramount+ channel at this time and keeping us posted.

Please be aware that users may need to restart their Roku device.

Thanks,
Danny

[Raezane]

I’ve checked mine and the issue seems to be resolved.  Thank you. 

[daledlathrop]

After posting this I found that the only solution is to change my subscription to the $14.99/mo level - premium with showtime. I changed back and forth among the various subscription packages and this is the only one that works on my roku express.

[Raezane]

No that isn’t the solution lol. 

[daledlathrop]

heh heh - looks like I was too impatient yesterday and upgraded to 14.99 before it was fixed

[shonagist]

After two days down, they both started working again a few hours apart from each other

[Mjsimons80]

Paramount plus and HBO max not working I will be expecting refunds for the days I was not able to access the app. Not a happy customer right now it’s been 3 days.

[RokuKariza-D]

Hi @Mjsimons80

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[JMH321]

We have tried everything suggested on two tv's to fix the problem. Paramount Plus works fine on an iPad. Can't get through commercials and crashes on the time countdown typically involving an 8, weird. We've been having problems since 2/20/23.

[RokuLianna]

Hi @JMH321

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna